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IP 650 config error 0x10000

tbaileylsi
tbaileylsi
Occasional Contributor
‎03-26-2014 11:44 AM
‎03-26-2014 11:44 AM

IP 650 config error 0x10000

I am trying to bring up and register Polycom 650 using 3.2.3 firmware and 4.1.3 Bootrom files using a FTP provisioning server.  I get config error 0x10000 each time the phone tries to boot up and then goes into a continous loop. I have downloaded the files right from polycom's website and did not edit them. Can any one give me a definite answer on what I am missing in the files or exactly what I need to do to get the phones to pull the correct information from the mac.cfg file and register? Thanks

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SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎03-26-2014 05:15 PM
‎03-26-2014 05:15 PM

Re: IP 650 config error 0x10000

Hello tbaileylsi,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The latest currently supported SIP software for the SPIP650 is UCS 4.0.6

 

I would suggest you follow the above linked FAQ post and then check the log files on the FTP server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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