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IP 650 config error 0x10000

Occasional Contributor

IP 650 config error 0x10000

I am trying to bring up and register Polycom 650 using 3.2.3 firmware and 4.1.3 Bootrom files using a FTP provisioning server.  I get config error 0x10000 each time the phone tries to boot up and then goes into a continous loop. I have downloaded the files right from polycom's website and did not edit them. Can any one give me a definite answer on what I am missing in the files or exactly what I need to do to get the phones to pull the correct information from the mac.cfg file and register? Thanks

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Polycom Employee & Community Manager

Re: IP 650 config error 0x10000

Hello tbaileylsi,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


The latest currently supported SIP software for the SPIP650 is UCS 4.0.6


I would suggest you follow the above linked FAQ post and then check the log files on the FTP server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2