IP 650 - error loading 0004f214a16e.cfg

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IP 650 - error loading 0004f214a16e.cfg



I have an IP 560 SIP phone which has been working fine as a stand alone phone.


For some reason the phone lost it's connection and I had to re-set to factory default configuration to try and fix this problem.  Now when the phone tries to start up it goes to an error message - "Error loading 0004f214a16e.cfg" - then it re-boots, goes to the same error, then re-boots, goes to the same error.......  round and round.


Any advice on how to correct this would be most welcome as I am unable to find anything to resolve this so fare.



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Polycom Employee & Community Manager

Re: IP 650 - error loading 0004f214a16e.cfg

Hello IanLast,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 2