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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-12-2015 01:11 PM

HP Recommended

my phone is 0004f2238721  - can you make sure its not a beta phone because I am getting the same error message

Was this reply helpful? Yes No

‎03-12-2015 01:17 PM

HP Recommended

Hello jiji,

welcome to the Polycom Community.

 

You phone was purchased back in September 2009 so I doubt you have not since then tried to update to a newer Software.

 

Most likely you are trying to upgrade to the new UC Software 4.x.x and are not following the instructions causing the phone to be unable to load the software.

 

I have to assume this as you did not provide any other details describing what you are trying to do.


The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-18-2015 01:44 PM

HP Recommended

I wanted to add this IP650 phone to our existing setup which includes IP 600 phones.  I suspect the problem is that the software on the FTP server is not compatable with the IP650. I believe the existing system has a sip.cfg version 1.130.2 and the sip version is 2.1.2.. I think the phone version is 4.3.0

 

If my assumption is correct, can you point me to the downgrader software and instructions.

 

Thanks

Was this reply helpful? Yes No

‎03-18-2015 02:05 PM

HP Recommended

Hello jiji,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

You may also want to look at

 

Oct 7, 2011 Question: What is the relevance of the sip.cfg and phone1.cfg files?

Resolution: Please check => here <=

 

and

 

May 14, 2012 Question: Can I support a mix of legacy SIP and UCS Phones on the same Provisioning Server?
Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-20-2015 10:27 AM

HP Recommended

It seems a simple matter of copying the correct part number.sip.id file onto the FTP server in the same folder as the current files and then power up the new phone.  Is that it?

Was this reply helpful? Yes No

‎03-20-2015 05:48 PM

HP Recommended

Hello jiji,


there should be enough information in the linked and in the rest of the FAQ posts for you to get this working.

 

Example:

 

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.