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IP 650 voicemail audible (warble) notification

SOLVED
NickUK
Occasional Advisor

IP 650 voicemail audible (warble) notification

Hi All,

 

I have deployed a new site with IP650 handsets (using a 3Cx phone server).  My users are being driven mad by the audible voicemail notification they receive when they have a message.  I can only describe it as a 'warble' every 45 seconds or so.

 

Looking into this I can see there seems to be a way to disable this by changing a config file:

 

From: http://www.voip-connections.com/howto/how-to-stop-annoying-beep-sounds-on-polycom-phones-voice-mail-...

 

Search for the following text in sip.cfg

 

se.pat.misc.1.inst.1.type=”chord”
se.pat.misc.1.inst.2.type=”chord”
se.pat.misc.1.inst.3.type=”chord”

 

 

and replace it with

 

se.pat.misc.1.inst.1.type=”silence”
se.pat.misc.1.inst.2.type=”silence”
se.pat.misc.1.inst.3.type=”silence”

 

 

However, on the 3CX I dont have a sip.cfg and those entries don't appear in the template for these handsets.  Can I simply add the 'silence' entries to the template, and if so, where abouts?  Is there no other way to disable this on a handset by handset basis?

 

TIA.

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1 ACCEPTED SOLUTION

Accepted Solutions
NickUK
Occasional Advisor

Re: IP 650 voicemail audible (warble) notification

I've answered my own question.  I edited teh template in my 3CX server and added the block as defined in the following link:

 

http://community.polycom.com/t5/VoIP/turning-off-message-waiting-tone-on-335/td-p/10152

 

Many thanks!

View solution in original post

Message 2 of 4
3 REPLIES 3
NickUK
Occasional Advisor

Re: IP 650 voicemail audible (warble) notification

I've answered my own question.  I edited teh template in my 3CX server and added the block as defined in the following link:

 

http://community.polycom.com/t5/VoIP/turning-off-message-waiting-tone-on-335/td-p/10152

 

Many thanks!

View solution in original post

Message 2 of 4
nfpas
Occasional Visitor

Re: IP 650 voicemail audible (warble) notification

How do you get to the sip.cfg file? Where is this file located? At work we use a remote hosting service and some of our phones are playing this annoying voicemail audible notification. I'd like to stop this. Your post makes sense however I cannot locate the sip.cfg file, even after conducting a search (no items match your search - result)

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 650 voicemail audible (warble) notification

Hello nfpas,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: What is the relevance of the sip.cfg and phone1.cfg files?

Resolution: Please check => here <=


In addition it is always useful to include the currently used software versionas these files no longer exist in newer software versions.

 

Therefore the Polycom VoIP FAQ contains this post here:


Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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