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IP 650 w/ v. 4.1.0 problem with paging/intercom

Occasional Visitor

IP 650 w/ v. 4.1.0 problem with paging/intercom

I'm using Asterisk 1.8 with IP 650's.  I had the paging/intercom feature nailed with the leagacy 3.2.x software, but I'm having some problems in 4.x.

 

I've got the phone picking up with the Auto Answer feature, with:

 

<voIpProt>
<voIpProt.SIP>
<voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.1.class="ringAutoAnswer" voIpProt.SIP.alertInfo.1.value="Ring Answer"/>

 

But I can't figure out how to set the ring time to lower than whatever is default (I assume 2000 ms?).

 

Does anyone have a sample configuration file I could see where I could adjust the default ring time?

 

It used to be done with 

<RING_ANSWER se.rt.4.name="Ring Answer" se.rt.4.type="ring-answer"
se.rt.4.timeout="100" se.rt.4.ringer="2" se.rt.4.callWait="6"
se.rt.4.mod="1"/>

 

But that doesn't seem to be working for me.

 

Any help would be greatly appreciated.

 

-M@

 

Message 1 of 6
5 REPLIES 5
Occasional Visitor

Re: IP 650 w/ v. 4.1.0 problem with paging/intercom

I can see from the phone's logs:

 

sip.cfg: Unknown parameter "se.rt.4.name" found, ignoring.
1212124005|cfg |4|03|Prm|sip.cfg: Unknown parameter "se.rt.4.type" found, ignoring.
1212124005|cfg |4|03|Prm|sip.cfg: Unknown parameter "se.rt.4.timeout" found, ignoring.
1212124005|cfg |4|03|Prm|sip.cfg: Unknown parameter "se.rt.4.ringer" found, ignoring.
1212124005|cfg |4|03|Prm|sip.cfg: Unknown parameter "se.rt.4.callWait" found, ignoring.
1212124005|cfg |4|03|Prm|sip.cfg: Unknown parameter "se.rt.4.mod" found, ignoring.

Message 2 of 6
Polycom Employee & Community Manager

Re: IP 650 w/ v. 4.1.0 problem with paging/intercom

Hello mfandy,

welcome to the Polycom Community.

 

The first question I should ask is if you are using LYNC.

 

If the above is no then you should not run UCS 4.1.0 on a SPIP 650 as it is a LYNC only release.

 

If you have recently upgraded from SIP 3.2.x to UCS 3.3.x or even UCS 4.x.x or UCS 5.x.x you should convert your existing configuration files using the cfctility.

 

The community's VoIP => FAQ <= contains this post here:

 

Oct 03, 2012 QuestionWhat is the cfcUtility and where can I get it?

Resolution: Please check => here <=

 

Above explains the changes and how to use the tool.

 

The Parameter you have been previously been using has changed into:

 

se.rt.<ringClass>.timeout

In your example:

 

se.rt.ringAutoAnswer.timeout="100"

 Again the FAQ explains the whole ringtone chapter here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <= 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 6
Occasional Visitor

Re: IP 650 w/ v. 4.1.0 problem with paging/intercom

Oh....well....color me stupid.

 

Ok, downloading 4.0.4 now.  Wish me luck!

 

-M@

Message 4 of 6
Occasional Visitor

Re: IP 650 w/ v. 4.1.0 problem with paging/intercom

I've flashed to the 4.0.4 firmware, and still wasn't able to get a page to answer without a 2 rings.

 

But based on your reply, I googled around and found this:

 

http://community.polycom.com/t5/VoIP/No-tone-on-Auto-Answer/td-p/19338/page/2

 

and in particular, this:

 

<se>
  <se.rt>
    <se.rt.ringAutoAnswer se.rt.ringAutoAnswer.callWait="callWaiting" se.rt.ringAutoAnswer.name="Ring Answer" 

      se.rt.ringAutoAnswer.ringer="ringer1" se.rt.ringAutoAnswer.timeout="500" se.rt.ringAutoAnswer.type="ring-answer">
    </se.rt.ringAutoAnswer>
  </se.rt>

</se>

 

Inserting that bit of code fixed me right up.  Of course, I adjusted the timeout to 100 ms.  But it's working beautifully.

 

Thanks for the help!

 

-M@

Message 5 of 6
Polycom Employee & Community Manager

Re: IP 650 w/ v. 4.1.0 problem with paging/intercom

Hello mfanady,

 

the quoted FAQ post shows as Example 2 how to setup a ring tone and action. As a suggestion it uses the ringAutoAnswer method.

 

Simply importing the suggested configuration from the attached ringAutoAnswer.zip file does exactly what it describes.

 

The Phone rings once audibly and then automatically answers the call as described in detail within the FAQ post.

 

As your initial question was how to lower the time period I provided you with the relevant parameter which simply would have to be added to the already provided configuration.

 

This would look like this and answer the call after 500 milliseconds:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- PlcmConversionCreatedFile version=1.2 converted=Tue Aug 23 16:59:18 2011 -->
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
  <voIpProt>
    <voIpProt.SIP>
      <voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.1.class="ringAutoAnswer" voIpProt.SIP.alertInfo.1.value="ringAutoAnswer" se.rt.ringAutoAnswer.ringer="ringer10" se.rt.ringAutoAnswer.timeout="500"/>
    </voIpProt.SIP>
  </voIpProt>
</polycomConfig>

Best regards

 

Steffen Baier

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6