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IP 650 will not pull updates to (MAC)-directory.cfg

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Occasional Visitor

IP 650 will not pull updates to (MAC)-directory.cfg

i have edited the (mac)-directory.cfg file, but the phone will not pull the updates from the provisioning server.

Keeping in mind i am new to setting up a IP phone system. (self teaching)

 

~Travis

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: IP 650 will not pull updates to (MAC)-directory.cfg

Hello @travis_farmer,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP, Skype for Business, Lync)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

 

Whilst providing these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: IP 650 will not pull updates to (MAC)-directory.cfg

sorry for the lack of information.

SW version: 5.1.1.0132

UC SW version: 4.1.1.0731

Phone Model: SoundPoint IP 650 (2345-12600-001 Rev: M)

Call Platform: Asterisk 13.22.0 (SNG7, FreePBX 14.0.3.19)

Phone backup: attached (The attachment's 0004f230f957_soundpointip650_04-10-2018_08-39.pbu content type (application/octet-stream) does not match its file extension and has been removed.)

MAC: 00:04:F2:30:F9:57

 

as i have been self-teaching myself how to setup a VoIP/SIP phone system, it has taken a while to figure everything out. this pnone was bought used, and formatted, so i had to learn how to provision it. i have the system working, and it pulled 000000000000-directory.xml from the provision server, but if i update it, or the 0004f230f957-directory.cfg file, the new information is not pulled from the provision server. i guess this would be a day-1 issue.

I have tried a restart and a reboot of the phone to get it to pull the new info, neither of which worked.

 

thank you for responding.

 

~Travis

Message 3 of 6
Polycom Employee & Community Manager

Re: IP 650 will not pull updates to (MAC)-directory.cfg

Hello @travis_farmer,

 

I looked up the MAC of this phone and it was sold via SCANSOURCE COMMUNICATIONS back in 19/11/2010 so this seems to be a very long day 1 issue.

 

 

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=

 

Jan 6, 2012 Question: How can I create a local contact directory / phonebook or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

 

And your Phone is using the "wrong" software

 

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Visitor

Re: IP 650 will not pull updates to (MAC)-directory.cfg

"I looked up the MAC of this phone and it was sold via SCANSOURCE COMMUNICATIONS back in 19/11/2010 so this seems to be a very long day 1 issue."

 

As stated, i bought the phone used, thus day-1 for me. sorry for the confusion.

Thank you for the link references, and i am currently downloading the correct version UC software.

~Travis

Message 5 of 6
Occasional Visitor

Re: IP 650 will not pull updates to (MAC)-directory.cfg

correct version installed and running.

discovered the directory had the "cfg" extension, rather than the required "xml" extension. seems to update fine now. thanks again for your responces.

 

~Travis

Message 6 of 6