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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-20-2015 08:31 AM

HP Recommended

Hello,

 

My IP 7000 phone is currently running BootROM 4.1.2 and SIP 3.1.2

Can I jump right away to Updater 5.0.1 & UC 4.0.4 using a Provisioning Server?

Are there any special steps to be followed other than dropping the files, updater & UC files,  on the FTP Server?

If something goes wrong, can I roll back to BootROM 4.1.2 and SIP 3.1.2?

 

Please advise

 

Ariel

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2015 09:59 AM

HP Recommended

Hello Ariel,

  1. Go to UC Software 3.3.5 / BootROM 4.3.1
  2. Finally go to UC Software 4.0.8 Updater 5.0.8

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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5 REPLIES 5

‎02-20-2015 09:29 AM

HP Recommended

Hello Ariel,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

You need to follow the document that is linked when you are trying to download the software completely and ensure that you are also placing the updater into the directory.

 

A direct update from any older Version is possible but you may want to bring it to a 3.3.x first and then go to 4.0.8

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-20-2015 09:32 AM

HP Recommended

Thanks a lot for your qucik reply Steffen!

Sorry but I am new to Polycom, when you say "3.3.x first and then go to 4.0.8", do you mean the BootROM or SIP versions or both?

Also, if the staggered upgrade is needed to keep the settings, I am willing to start fresh and just do the settings from the beginning..

I will try your recommendation and will surely provide a feed back.

 

Was this reply helpful? Yes No

‎02-20-2015 09:59 AM

HP Recommended

Hello Ariel,

  1. Go to UC Software 3.3.5 / BootROM 4.3.1
  2. Finally go to UC Software 4.0.8 Updater 5.0.8

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-20-2015 10:02 AM

HP Recommended

Great!

Thanks a lot Steffen.

Your quick and concise replies already deserve a Kudos!

Was this reply helpful? Yes No

‎02-20-2015 09:44 PM

HP Recommended

Thanks a lot Steffen!

Your solution worked as expected.

 

Here is what I did:

1. Upgrade the IP 7000 phone from  BootROM 4.1.2 and SIP 3.1.2   to BootROM 4.3.1 & UC 3.3.5

2. Upgrade the BootROM 4.3.1 & UC 3.3.5 with SoundPoint_IP_BootROM_4_4_0B_Upgrader included in  the provisioning server.

2. Upgrade to Updater 5.0.8 & UC 4.0.8., the latest release of Updater & UC applications.

 

Was this reply helpful? Yes No
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