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IP-7000 MAC: 0004F2EFFAC3 Rev.AC ne démarre pas

Michel L
Occasional Visitor

IP-7000 MAC: 0004F2EFFAC3 Rev.AC ne démarre pas

Bonjour,

 

Nous avons un parc de Polycom IP 7000 et autre Trio 8500.

Je rencontre un souci avec un IP7000 qui ne démarre plus. Toutes les lED flashent rapidement puis s'éteigne. Le rétroéclairage flashé également. Nos switches sont tous POe et suffisament puissants. IDEM avec une alimentation externe, ce qui fait penser à une panne du circuit d'alimentation.

Il va de soi que dans cet état les interface font du UP and Down en permanence.

Avez-vous une astuce? Celà peut-il provenir de la carte d'alimentation où se situe le connecteur RJ45? Un régulateur défectueux? Pouvons-nous nous procurer cette carte?  MAC: 0004F2EFFAC3 Rev.AC

C'est dommage de jeter un si bel appareil.

Merci pour votre aide.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP-7000 MAC: 0004F2EFFAC3 Rev.AC ne démarre pas

Hello @Michel L ,

 

Welcome to the Poly Community.


The language for posts here is English so I reply in English. If the SoundStation IP is just flashing Red LEDs and or a white screen it is defective.

 

From the MAC I can see this was sold via Westcon Norway back in 2014 so it had a good run of continuous use.

 

Maybe check with a Poly reseller if there is an offer to switch to a future proof unit like the Poly Trio.

 

For the defective units only an RMA via Poly can replace these units.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Michel L
Occasional Visitor

Re: IP-7000 MAC: 0004F2EFFAC3 Rev.AC ne démarre pas

Hello and thank you for your answer.

Yes it's a 2014 device. It's just a shame to have to throw it away when it's only a minor electronic defect. We already own TRIO 8500 Series devices. I was just hoping for help with this troubleshooting. We have a corporate contact, so I'll turn to him. Thank you for your reply.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP-7000 MAC: 0004F2EFFAC3 Rev.AC ne démarre pas

Hello @Michel L ,

 

Like with everything else in today's modern age this is not a suitable option to have this repaired providing instructions for this.

 

An RMA is the only option

 

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4