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IP 7000 & FreePbx (Asterisk 11)

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IP 7000 & FreePbx (Asterisk 11)



Thank you in advance for any help


I have a new SoundStation IP700


The IP 7000 is to connect using the web interface to a FreePbx system asterisk 11. (latest updates installed)


The extension was created in Asterisk and i have tested the extension with Zioper and it functions as expected.


The IP 7000 shipped with 3.3.3 firmware.


The IP 700 would not register with Asterisk with the same settings I used with Zopier.


I then decided to update the IP7000 with the latest firmware.


here is the IP700 information


Polycom - SoundStation IP 7000 Configuration Utility

Phone Information

Phone Model

SoundStation IP 7000

Part Number

3111-40000-001 Rev:N

MAC Address


IP Address

UC Software Version

BootROM Software Version


After updating i still had the same results with the registration in asterisk. However I did not another problem, with the earlier firmware the date and time is correct. With the newer firmware the date is correct, but the time is wrong, not just the hours, the minuets are wrong as well. changing the time zone has no effect.


attached are the settings


Thank you in advance for any help.




Polycom Employee & Community Manager

Re: IP 7000 & FreePbx (Asterisk 11)

Hello Chris,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


In your case you are missing the Authentication ID

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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