IP 7000 and CUCM 11.5 cannot make calls to 1800#'s

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Occasional Visitor

IP 7000 and CUCM 11.5 cannot make calls to 1800#'s

Hello, We have an IP 7000 and cannot make calls to 1800#'s (1800, 1866, 1877).  All other outbound dialing works and we have other units at the site that are setup the exact same way and they are able to dial 1800#'s.  Digitmap:  

 

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|[7-9][0-1][2-9]xxxxxxxxx.

 

 

Message 1 of 3
2 REPLIES
Occasional Visitor

Re: IP 7000 and CUCM 11.5 cannot make calls to 1800#'s

Also seeing:

 

0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
Message 2 of 3
Polycom Employee & Community Manager

Re: IP 7000 and CUCM 11.5 cannot make calls to 1800#'s

Hello @Deb513,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

The above should enable you to utilize the logs and check your digitmap.

 

In regards of the errors you can ignore these but it would be of interest to look at your configuration.

 

May 25, 2017 Question: Can I create a backup of my current configuration?

Resolution:Since UC Software 4.0.0 or later a backup can be created via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 3 of 3