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IP 7000 and multi interface module not activating second unit.

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Occasional Visitor

IP 7000 and multi interface module not activating second unit.

Hi Everyone,

 

I have two IP 7000 units daisy chained off of the multi interface unit (MiM). The first 7000 connected to the MiM is working as intended, but the second unit, which is connected to the first by the Console interconnect cable, is not powering on. I believe that the MiM is supposed to be able to provide two polycoms in a daisy chain form power. Is there a setting I can check to fix this?

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: IP 7000 and multi interface module not activating second unit.

Hello

Are you using the originally provided special 10 Pin plug that looks like an RJ45 cable?

Is this a new or a used installation?

Are both phones on the same software version?

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Visitor

Re: IP 7000 and multi interface module not activating second unit.

Apologies for reviving this very old thread-- I'm happy to start a new one if it's more approriate.

 

I'm facing the same issue with my dual IP 7000's connected via the console interconnect cable, with one hooked up to the multi interface module.

 

They each work perfectly fine if separately connected to the LAN. However, when using the multi interface module, the phone that is directly connected powers on, while the daisy-chained unit does not activate.

 

Both units have software version 4.0.11.0583 installed. All of the items, including the interconnect cable, are newly purchased as well.

Message 3 of 6
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Polycom Employee & Community Manager

Re: IP 7000 and multi interface module not activating second unit.

Hello jlew,

welcome to the Polycom Community.

Please open a support ticket on this.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Visitor

Re: IP 7000 and multi interface module not activating second unit.

Were you able to find a solution to this issue?  I am having the same thing happen.  Second IP 7000 does not power up on daisy chain connection.

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: IP 7000 and multi interface module not activating second unit.


@SteffenBaierUK wrote:
Hello

Are you using the originally provided special 10 Pin plug that looks like an RJ45 cable?

Is this a new or a used installation?

Are both phones on the same software version?

Replied via a mobile device

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6