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IP 7000 conf key - cant complete calls.

drew_rsm
Occasional Contributor

IP 7000 conf key - cant complete calls.

Hi,

I seached the FAQ and foud this: http://community.polycom.com/t5/VoIP/FAQ-Unable-to-Dial-number-if-Off-Hook-or-on-2nd-Call-in-a/td-p/... and followed it carefully

 

I went through it and updated our digitmap to this: [2-9]11|0T|[9][1]xxxxxxxxxx|[2-9]xxxxxxxxxx|[1-9]xxx

 

Timeouts: 3|3|6|6|6

 

I have no issues dialing out. I can dial local extensions [4256], local calls [9][5149343000] and long distance [9][1][4164882222].

 

What does NOT work is when I am in a conference call and I try to dial any of the above numbers. This is ONLY when trying to add someone to a conference call.

 

We have 5 polycom 7000 devices. Only one has this issue. I have validated that the PBX COS and COR is the same for all devices.

 

I have done a factory reset and cleared all configs on the device as well. Did not help.

 

Not sure how to procede. Thoughts?

 

Thanks.

 

 

 

 

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 7000 conf key - cant complete calls.

Hello drew_rsm,

welcome back to the Polycom Community.

The above quoted community's VoIP FAQ post also includes a section on how to troubleshoot digitmap issues.

 

The digitmap is only applied when dialing off hook so I can only guess that when the numbers you state are dialed you are actually dialing these whilst on hook.

 

Utilizing the phones logs as explained in the post should show you the issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
drew_rsm
Occasional Contributor

Re: IP 7000 conf key - cant complete calls.

Thanks. 

 

Your comments about the offhook status and the dialmap were helpful but I was not able to resolve the issue. Here is what I did.

 

Took the device off hook

Dialed 4256 (test extension). This worked. Since the phone was offhook when I dialed we know that there is a digitmap entry that matches 4256.

While on the call with 4256 I hit Conf (hardware or softkey).

The phone is offhook for conf. I can dial exacly 4 digits before the call fails with a fast busy signal.

 

I have gone through the web interface (we dont user provisioning servers) to Settings.. Loging.. Module Log Level Limits and set Support Objects to Level 3

 

I reran the above test.  I dont see any info about the digitmaps.

 

I placed the test call at 1210. I tried to conf in the second user around 1211

 

0127121001|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (62,0,0)
0127121001|so |3|03|SoCoreAudioC::switchPageChannel no incoming active page to bind
0127121001|so |3|03|[SoMediaSessC]: Call (0x42caa934) - New State: SoMediaSessStateDialtone (Real)
0127121001|so |3|03|soStreamAddrSet DestIP 2: local RTP port=0 (2230) dest IP=0.0.0.0 (0.0.0.0) dest port=0 (0) rtp filter by port=0 ( cat=0 )
0127121001|so |3|03|soStreamAddrSet: local RTP port=2230 dest IP=0.0.0.0 dest port=0 (42CD5C24)
0127121001|so |3|03|soStreamNetConn: state(0) rtpforce(0) filterbyPort(0) filterbyIP(1) cat(0) lp(2230) rp(0)
0127121001|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42caa934) Net(0x418a5cfc) St(1)
0127121002|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (26,0,9)
0127121002|so |3|03|[SoMediaSessC]: Call (0x42caa934) - New State: SoMediaSessStateSetup (Real)
0127121002|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (24,0,14)
0127121003|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (27,0,15)
0127121003|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (28,0,21)
0127121003|so |3|03|[SoDigitMapC]: Map Element 3 (0x42cc45c4 - [1-8]xxx - 4) declared match (1)
0127121003|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42caa934) Net(0x418a5cfc) St(3)
0127121003|so |3|03|[SoMediaSessC]: Call (0x42caa934) - State (SoMediaSessStateOverlap) - Event (SoMediaSessEvLclNetProceeding)
0127121003|so |3|03|[SoMediaSessC]: Call (0x42caa934) - New State: SoMediaSessStateProceeding (Real)
0127121003|so |3|03|[SoNcasC]: 'soGetDirName (0x42caa934)' - Returned ()
0127121003|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42caa934) Net(0x418a5cfc) St(3)
0127121003|so |3|03|[SoMediaSessC]: Call (0x42caa934) - State (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetProceeding)
0127121003|so |3|03|[SoNcasC]: 'soGetDirName (0x42caa934)' - Returned ()
0127121003|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42caa934) Net(0x418a5cfc) St(4)
0127121003|so |3|03|[SoMediaSessC]: Call (0x42caa934) - State (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetRingback)
0127121003|so |3|03|[SoMediaSessC]: Call (0x42caa934) - New State: SoMediaSessStateRingBack (Real)
0127121005|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42caa934) Net(0x418a5cfc) St(4)
0127121005|so |3|03|[SoMediaSessC]: Call (0x42caa934) - State (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetRingback)
0127121005|so |3|03|[SoMediaSessC]: Call (0x42caa934) - New State: SoMediaSessStateRingBack (Real)
0127121005|so |3|03|[SoMediaSessC]: [0x42caa934] pps[0x418a5cfc] i[0x0] d[2] ptx[102] prx[102] pntx[3] pnrx[3] lp[2230] rip[172.17.1.101] rp[50372] dp[30333] cr[0x0]
0127121005|so |3|03|[SoMediaSessC]: Call (0x42caa934) - State (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd)
0127121005|so |3|03|soStreamAddrSet DestIP 2: local RTP port=2230 (2230) dest IP=0.0.0.0 (172.17.1.101) dest port=0 (50372) rtp filter by port=0 ( cat=0 )
0127121005|so |3|03|soStreamNetConn: state(0) rtpforce(0) filterbyPort(0) filterbyIP(1) cat(0) lp(2230) rp(50372)
0127121005|so |3|03|soStreamAddrSet: local RTP port=2230 dest IP=172.17.1.101 dest port=50372 (42CD5C24)
0127121005|so |3|03|soStreamAddrSet DestIP 2: local RTP port=2230 (2230) dest IP=172.17.1.101 (172.17.1.101) dest port=50372 (50372) rtp filter by port=0 ( cat=0 )
0127121005|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Srtp key change Detected
0127121005|so |3|03|[SoMediaSessC]: [0x42caa934] pps[0x418a5cfc] i[0x0] d[2] ptx[97] prx[102] pntx[15] pnrx[15] lp[2230] rip[172.17.1.101] rp[50372] dp[101] cr[0x0]
0127121005|so |3|03|[SoMediaSessC]: Call (0x42caa934) - State (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd)
0127121005|so |3|03|soStreamAddrSet DestIP 2: local RTP port=2230 (2230) dest IP=172.17.1.101 (172.17.1.101) dest port=50372 (50372) rtp filter by port=0 ( cat=0 )
0127121005|so |3|03|soStreamAddrSet DestIP 2: local RTP port=2230 (2230) dest IP=172.17.1.101 (172.17.1.101) dest port=50372 (50372) rtp filter by port=0 ( cat=0 )
0127121005|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Srtp key change Detected
0127121005|so |3|03|[SoMediaSessC]: [0x42caa934] pps[0x418a5cfc] i[0x0] d[2] ptx[102] prx[102] pntx[3] pnrx[3] lp[2230] rip[172.17.1.101] rp[50372] dp[30333] cr[0x0]
0127121005|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Critical Change Detected
0127121005|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Srtp key change Detected
0127121005|so |3|03|[SoMediaSessC]: [0x42caa934] pps[0x418a5cfc] i[0x0] d[2] ptx[97] prx[102] pntx[15] pnrx[15] lp[2230] rip[172.17.1.101] rp[50372] dp[101] cr[0x0]
0127121005|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Critical Change Detected
0127121005|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Srtp key change Detected
0127121005|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42caa934) Net(0x418a5cfc) St(5)
0127121005|so |3|03|[SoMediaSessC]: Call (0x42caa934) - State (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetConnInd)
0127121005|so |3|03|[SoMediaSessC]: Call (0x42caa934) - New State: SoMediaSessStateConnected (Real)
0127121005|so |3|03|SoCoreAudioC::switchPageChannel no incoming active page to bind
0127121006|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (49,0,24)
0127121107|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (65,0,18)
0127121107|so |3|03|[SoNcasC]: Create New Service (5) For 0x42caa934 - Ncas 0x412c3b94
0127121107|so |3|03|[SoMediaSessC]: Call (0x42caa934) - New State: SoMediaSessStateNcas (Real)
0127121107|so |3|03|SoCoreAudioC::switchPageChannel no incoming active page to bind
0127121107|so |3|03|[SoMediaSessC]: Call (0x42cabae0) - New State: SoMediaSessStateDialtone (Real)
0127121107|so |3|03|soStreamAddrSet DestIP 2: local RTP port=0 (2232) dest IP=0.0.0.0 (0.0.0.0) dest port=0 (0) rtp filter by port=0 ( cat=0 )
0127121107|so |3|03|soStreamAddrSet: local RTP port=2232 dest IP=0.0.0.0 dest port=0 (42CD5DE4)
0127121107|so |3|03|soStreamNetConn: state(0) rtpforce(0) filterbyPort(0) filterbyIP(1) cat(0) lp(2232) rp(0)
0127121107|so |3|03|[SoMediaSessC]: [0x42caa934] pps[0x418a5cfc] i[0x0] d[3] ptx[102] prx[102] pntx[3] pnrx[3] lp[2230] rip[172.17.1.101] rp[50372] dp[30333] cr[0x0]
0127121107|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Critical Change Detected
0127121107|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Srtp key change Detected
0127121107|so |3|03|[SoMediaSessC]: [0x42caa934] pps[0x418a5cfc] i[0x0] d[3] ptx[97] prx[102] pntx[15] pnrx[15] lp[2230] rip[172.17.1.101] rp[50372] dp[101] cr[0x0]
0127121107|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Critical Change Detected
0127121107|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Srtp key change Detected
0127121107|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42caa934) Net(0x418a5cfc) St(7)
0127121107|so |3|03|SoNcasC::soUpdateService (5->13) conf ev 56 - ConfHold 0x412c3b94 (Call 0x42caa934)
0127121107|so |3|03|[SoMediaSessC]: Call (0x42caa934) - New State: SoMediaSessStateNcas (Real)
0127121107|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42cabae0) Net(0x418a6110) St(1)
0127121109|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (26,0,9)
0127121109|so |3|03|[SoMediaSessC]: Call (0x42cabae0) - New State: SoMediaSessStateSetup (Real)
0127121110|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (24,0,14)
0127121110|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (25,0,20)
0127121111|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (24,0,14)
0127121111|so |3|03|[SoDigitMapC]: Map Element 3 (0x42cc45c4 - [1-8]xxx - 4) declared match (1)
0127121111|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42cabae0) Net(0x418a6110) St(3)
0127121111|so |3|03|[SoMediaSessC]: Call (0x42cabae0) - State (SoMediaSessStateOverlap) - Event (SoMediaSessEvLclNetProceeding)
0127121111|so |3|03|[SoMediaSessC]: Call (0x42cabae0) - New State: SoMediaSessStateProceeding (Real)
0127121111|so |3|03|[SoNcasC]: 'soGetDirName (0x42cabae0)' - Returned ()
0127121111|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42cabae0) Net(0x418a6110) St(3)
0127121111|so |3|03|[SoMediaSessC]: Call (0x42cabae0) - State (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetProceeding)
0127121111|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42cabae0) Net(0x418a6110) St(0)
0127121111|so |3|03|[SoMediaSessC]: Call (0x42cabae0) - State (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetFreeInd)
0127121111|so |3|03|[SoMediaSessC]: Call (0x42cabae0) - New State: SoMediaSessStateDisconnected (Real)
0127121112|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (63,0,6)
0127121112|so |3|03|[SoMediaSessC]: Call (0x42cabae0) - State (SoMediaSessStateDisconnected) - Event (SoMediaSessEvLclAppRelCmnd)
0127121112|so |3|03|SoCoreAudioC::switchPageChannel no incoming active page to bind
0127121112|so |3|03|[SoMediaSessC]: Call (0x42cabae0) - New State: SoMediaSessStateFree (Real)
0127121112|so |3|03|SoMediaSessC::fsmFree: (0x42cabae0) - In-use (2) - Act (0)
0127121112|so |3|03|[SoMediaSessC]: Not active 0x42cabae0 (App).
0127121112|so |3|03|SoCoreAudioC::requestTerminationChange: [request:idle]
0127121112|so |3|03|SoNcasC::soUpdateService (5->5) conf ev 5 - ConfHold 0x412c3b94 (Call 0x42caa934)
0127121112|so |3|03|[SoMediaSessC]: Call (0x42caa934) - New State: SoMediaSessStateNcas (Real)
0127121116|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (62,0,0)
0127121116|so |3|03|[SoMediaSessC]: Call (0x42caa934) - State (SoMediaSessStateNcas) - Event (SoMediaSessEvLclAppSeizeCmnd)
0127121116|so |3|03|SoCoreAudioC::switchPageChannel no incoming active page to bind
0127121116|so |3|03|[SoMediaSessC]: Call (0x42caa934) - New State: SoMediaSessStateProceeding (Real)
0127121116|so |3|03|[SoMediaSessC]: [0x42caa934] pps[0x418a5cfc] i[0x0] d[2] ptx[102] prx[102] pntx[3] pnrx[3] lp[2230] rip[172.17.1.101] rp[50110] dp[30333] cr[0x0]
0127121116|so |3|03|[SoMediaSessC]: Call (0x42caa934) - State (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetMediaInfoInd)
0127121116|so |3|03|soStreamAddrSet DestIP 2: local RTP port=2230 (2230) dest IP=172.17.1.101 (172.17.1.101) dest port=50372 (50110) rtp filter by port=0 ( cat=0 )
0127121116|so |3|03|soStreamNetConn: state(0) rtpforce(0) filterbyPort(0) filterbyIP(1) cat(0) lp(2230) rp(50110)
0127121116|so |3|03|soStreamAddrSet: local RTP port=2230 dest IP=172.17.1.101 dest port=50110 (42CD5C24)
0127121116|so |3|03|soStreamAddrSet DestIP 2: local RTP port=2230 (2230) dest IP=172.17.1.101 (172.17.1.101) dest port=50110 (50110) rtp filter by port=0 ( cat=0 )
0127121116|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Srtp key change Detected
0127121116|so |3|03|[SoMediaSessC]: [0x42caa934] pps[0x418a5cfc] i[0x0] d[2] ptx[97] prx[102] pntx[15] pnrx[15] lp[2230] rip[172.17.1.101] rp[50110] dp[101] cr[0x0]
0127121116|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Critical Change Detected
0127121116|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Srtp key change Detected
0127121116|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42caa934) Net(0x418a5cfc) St(5)
0127121116|so |3|03|[SoMediaSessC]: Call (0x42caa934) - State (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetConnInd)
0127121116|so |3|03|[SoMediaSessC]: Call (0x42caa934) - New State: SoMediaSessStateConnected (Real)
0127121116|so |3|03|SoCoreAudioC::switchPageChannel no incoming active page to bind
0127121117|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (63,0,6)
0127121117|so |3|03|[SoMediaSessC]: Call (0x42caa934) - State (SoMediaSessStateConnected) - Event (SoMediaSessEvLclAppRelCmnd)
0127121117|so |3|03|SoCoreAudioC::switchPageChannel no incoming active page to bind
0127121117|so |3|03|[SoMediaSessC]: Call (0x42caa934) - New State: SoMediaSessStateDisconnected (Real)
0127121117|so |3|03|SoCoreAudioC::switchPageChannel no incoming active page to bind
0127121117|so |3|03|[SoMediaSessC]: Call (0x42caa934) - New State: SoMediaSessStateFree (Real)
0127121117|so |3|03|SoMediaSessC::fsmFree: (0x42caa934) - In-use (1) - Act (0)
0127121117|so |3|03|[SoMediaSessC]: Not active 0x42caa934 (Net).
0127121117|so |3|03|[SoMediaSessC]: Not active 0x42caa934 (App).
0127121117|so |3|03|SoCoreAudioC::requestTerminationChange: [request:idle]
  
Message 3 of 6
drew_rsm
Occasional Contributor

Re: IP 7000 conf key - cant complete calls.

Enabled all logging to level 3 I see the match statement.. i accepts 4232 as a valid number but the call still fails.

 

0127124907|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (65,0,18)
0127124907|so |3|03|[SoNcasC]: Create New Service (5) For 0x42cade90 - Ncas 0x412c3b94
0127124907|so |3|03|[SoMediaSessC]: Call (0x42cade90) - New State: SoMediaSessStateNcas (Real)
0127124907|ssps |3|03|sspsPcmChanMuteSet: chan = 1, enable = 0, dir = 0.
0127124907|sip |3|03|CStateReInviteClient: hold 1 held 0 This Is MOH 0
0127124907|sip |3|03|UA Client INVITE INVITE trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x418548dc)
0127124907|sip |3|03|GetRemotePartyAddress from 'To'
0127124907|sip |3|03|CStkCall::OnEvNewDest display 'A.Cormier' user '4256' kept due to 'To' < 'P-Asserted-Identity'
0127124907|ssps |3|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=2679, req=1267, extra=-1, extraRep=-2, resType=2, desc=1035.
0127124907|ssps |3|03|sspsPcmChanMuteSet: chan = 1, enable = 0, dir = 0.
0127124907|sip |3|03|UA Client INVITE INVITE trans state 'proceeding'->'terminated' by 200 resp 20 timeout(0x418548dc)
0127124907|sip |3|03|GetRemotePartyAddress from 'To'
0127124907|sip |3|03|CStkCall::OnEvNewDest display 'A.Cormier' user '4256' kept due to 'To' < 'P-Asserted-Identity'
0127124907|sip |3|03|ReinviteClient response 200 to INVITE with SDP with an ANSWER 'Connected'
0127124907|sip |3|03|CStkCall::RemoteSdpAnswer(1) -> ReportCodec( 1)
0127124907|so |3|03|SoCoreAudioC::switchPageChannel no incoming active page to bind
0127124907|so |3|03|[SoMediaSessC]: Call (0x42caf094) - New State: SoMediaSessStateDialtone (Real)
0127124907|app1 |3|03|AppUiC::ProcessKey(), calling updateMuteIcon(), line 10401
0127124907|so |3|03|soStreamAddrSet DestIP 2: local RTP port=0 (2238) dest IP=0.0.0.0 (0.0.0.0) dest port=0 (0) rtp filter by port=0 ( cat=0 )
0127124907|so |3|03|soStreamAddrSet: local RTP port=2238 dest IP=0.0.0.0 dest port=0 (42CD6324)
0127124907|so |3|03|soStreamNetConn: state(0) rtpforce(0) filterbyPort(0) filterbyIP(1) cat(0) lp(2238) rp(0)
0127124907|so |3|03|[SoMediaSessC]: [0x42cade90] pps[0x418a5cfc] i[0x0] d[3] ptx[102] prx[102] pntx[3] pnrx[3] lp[2236] rip[172.17.1.101] rp[50040] dp[30333] cr[0x0]
0127124907|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Critical Change Detected
0127124907|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Srtp key change Detected
0127124907|so |3|03|[SoMediaSessC]: [0x42cade90] pps[0x418a5cfc] i[0x0] d[3] ptx[97] prx[102] pntx[15] pnrx[15] lp[2236] rip[172.17.1.101] rp[50040] dp[101] cr[0x0]
0127124907|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Critical Change Detected
0127124907|so |3|03|[SoMediaSessC]: Ignoring Media Info - No Srtp key change Detected
0127124907|sip |3|03|CStkCall::ReportCodec: call state 'Connected' exit with held 1 (0x418a5cfc)
0127124907|sip |3|03|CStkCall::NewCallState 'Connected'->'Hold' (0x418a5cfc)
0127124907|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42cade90) Net(0x418a5cfc) St(7)
0127124907|so |3|03|SoNcasC::soUpdateService (5->13) conf ev 56 - ConfHold 0x412c3b94 (Call 0x42cade90)
0127124907|so |3|03|[SoMediaSessC]: Call (0x42cade90) - New State: SoMediaSessStateNcas (Real)
0127124907|sip |3|03|CStkDialog::SetAddressLocal localTag set to ''
0127124907|sip |3|03|CStkDialog::SetAddressLocal new address added of 1
0127124907|sip |3|03|CStkCall::NewCallState 'Unknown'->'Dialtone' (0x418a6110)
0127124907|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42caf094) Net(0x418a6110) St(1)
0127124912|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (26,0,9)
0127124912|so |3|03|[SoMediaSessC]: Call (0x42caf094) - New State: SoMediaSessStateSetup (Real)
0127124912|ssps |3|03|sspsDspSePlay(tone): 4, duration 0, level -18, twist 20
0127124912|app1 |3|03|AppUiC::ProcessKey(), calling updateMuteIcon(), line 10401
0127124913|so |3|03|[SoMediaSessC]: Call (0x42caf094) - State (SoMediaSessStateSetup) - Event (SoCoreAudioEvLclMainTimeout)
0127124913|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (24,0,14)
0127124913|ssps |3|03|sspsDspSePlay(tone): 2, duration 0, level -18, twist 20
0127124913|app1 |3|03|AppUiC::ProcessKey(), calling updateMuteIcon(), line 10401
0127124914|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (25,0,20)
0127124914|ssps |3|03|sspsDspSePlay(tone): 3, duration 0, level -18, twist 20
0127124914|app1 |3|03|AppUiC::ProcessKey(), calling updateMuteIcon(), line 10401
0127124914|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (24,0,14)
0127124914|so |3|03|[SoDigitMapC]: Map Element 3 (0x42cc45c4 - [1-8]xxx - 4) declared match (1)
0127124914|ssps |3|03|sspsDspSePlay(tone): 2, duration 0, level -18, twist 20
0127124914|app1 |3|03|AppUiC::ProcessKey(), calling updateMuteIcon(), line 10401
0127124914|sip |3|03|CStkCall::NewCallState 'Dialtone'->'Proceeding' (0x418a6110)
0127124914|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42caf094) Net(0x418a6110) St(3)
0127124914|so |3|03|[SoMediaSessC]: Call (0x42caf094) - State (SoMediaSessStateOverlap) - Event (SoMediaSessEvLclNetProceeding)
0127124914|so |3|03|[SoMediaSessC]: Call (0x42caf094) - New State: SoMediaSessStateProceeding (Real)
0127124914|sip |3|03|UA Client INVITE INVITE trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x418548dc)
0127124914|sip |3|03|GetRemotePartyAddress from 'To'
0127124914|sip |3|03|CStkCall::OnEvNewDest (0x418a6110) new display '' user '4232' old 'From' new 'To' source
0127124914|so |3|03|[SoNcasC]: 'soGetDirName (0x42caf094)' - Returned ()
0127124914|sip |3|03|CStkCall::NewCallState 'Proceeding'->'Proceeding' (0x418a6110)
0127124914|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42caf094) Net(0x418a6110) St(3)
0127124914|so |3|03|[SoMediaSessC]: Call (0x42caf094) - State (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetProceeding)
0127124914|sip |3|03|UA Client INVITE INVITE trans state 'proceeding'->'completed' by 487 resp 65 timeout(0x418548dc)
0127124914|sip |3|03|GetRemotePartyAddress from 'To'
0127124914|sip |3|03|CStkCall::OnEvNewDest Unchanged display '' user '4232'
0127124914|sip |3|03|CStkCall::NewCallState 'Proceeding'->'Idle' (0x418a6110)
0127124914|so |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x42caf094) Net(0x418a6110) St(0)
0127124914|so |3|03|[SoMediaSessC]: Call (0x42caf094) - State (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetFreeInd)
0127124914|so |3|03|[SoMediaSessC]: Call (0x42caf094) - New State: SoMediaSessStateDisconnected (Real)
0127124915|app1 |3|03|AppUiC::CallStateChange() SoMediaSessStateDisconnected, call dropped because of 3
0127124916|so |3|03|[SoKeyC]:lkupHwIdFromFunc - (Func,Plane,Id) (63,0,6)
0127124916|so |3|03|[SoMediaSessC]: Call (0x42caf094) - State (SoMediaSessStateDisconnected) - Event (SoMediaSessEvLclAppRelCmnd)
0127124916|so |3|03|SoCoreAudioC::switchPageChannel no incoming active page to bind
0127124916|so |3|03|[SoMediaSessC]: Call (0x42caf094) - New State: SoMediaSessStateFree (Real)
0127124916|so |3|03|SoMediaSessC::fsmFree: (0x42caf094) - In-use (2) - Act (0)
0127124916|sip |3|03|CStkCall::NewCallState 'Idle'->'Idle' (0x418a6110)
0127124916|so |3|03|[SoMediaSessC]: Not active 0x42caf094 (App).
0127124916|so |3|03|SoCoreAudioC::requestTerminationChange: [request:idle]
0127124916|app1 |3|03|AppUiC::ProcessKey(), calling updateMuteIcon(), line 10401
0127124916|so |3|03|SoNcasC::soUpdateService (5->5) conf ev 5 - ConfHold 0x412c3b94 (Call 0x42cade90)
0127124916|so |3|03|[SoMediaSessC]: Call (0x42cade90) - New State: SoMediaSessStateNcas (Real)
0127124916|ssps |3|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=2718, req=1293, extra=-1, extraRep=-2, resType=2, desc=1035.
Message 4 of 6
drew_rsm
Occasional Contributor

Re: IP 7000 conf key - cant complete calls.

Bump? 

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 7000 conf key - cant complete calls.

Hello drew_rsm,

Please be aware that this community is not a replacement for our official Support infrastructure and if this issue is urgent you really would need to contact your Polycom reseller.

 

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

You have also not yet provided details about what SIP server you are using.

 

It could be an as simple issue as only one call per line allowed on the server. In order to determine the fast busy SIP logging at debug level would be required.

 

The Digitmap both times succesfully maps so I doubt it is an issue on our end.

 

1st Call:

 

0127121003|so |3|03|[SoDigitMapC]: Map Element 3 (0x42cc45c4 - [1-8]xxx - 4) declared match (1)

 

2nd Call when pressing conference:

 

0127121111|so |3|03|[SoDigitMapC]: Map Element 3 (0x42cc45c4 - [1-8]xxx - 4) declared match (1)

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6