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IP 7000 does not pass DTMF

Legacy_84
Visitor

IP 7000 does not pass DTMF

I have an IP 7000 UCS 4.0.4.2906 and Boot ROM 5.0.1.10553

part # 3111-40000-001 Rev J.

I have all files sip.config

sip.ld

reg-basic.cfg and reg-advanced.cfg loaded in the provisioning server . I also get an IP address from a DHCP server.

All IC and OUT calls work ok. The problem is when I connect to the voice mail , RMX video bridge or when I call to an IVR I can't send DTMF .

Would appreciate any ideas .

What I 'm missing in the sip.config or some other files in the provisioning server.

 

                               

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 7000 does not pass DTMF

Hello Legacy_84,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=

 

in addition you can use:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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