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IP 7000 in between calls we are getting one minute mute one way speech

ken lee
Visitor

Re: IP 7000 in between calls we are getting one minute mute one way speech

upgrade from 3.3.x to 4.0.1 unsuccessful, via TFTP, - error message on phone : "Applicationsip.id is not compatable with the phone"

current verison :3.3.5.0247 to 4.0.1

 

ken

Message 11 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 7000 in between calls we are getting one minute mute one way speech

Hello Ken,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Are you sure you followed the above on every step i.e. have the Updater / Upgrader and the UCS Software in the same directory unzipped ?

 

You may want to try FTP rather than TFTP as well.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 15
ken lee
Visitor

Re: IP 7000 in between calls we are getting one minute mute one way speech

Hi,

 

posted the error message on below, when we upgraded IP7000 on version 4.0.4, and check the syslog message, we encountered the following critial error happened on IP7000, attached the error message on here, please check it for what problem and how to fix it

 

 

742 30/05/2014 19:34 Local0.Critical 139.188.224.6 Jun  1 04:34:44 139.188.224.6 0601043444|niche|5|03|dtrap() called: task(003e0000,Inet),module(957,C:/Projects/SoundPointIP/IPPhone/Code/ThirdParty/InterNiche/NicheStack/ip/et_arp.c)

 

regards

 

Ken

Message 13 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 7000 in between calls we are getting one minute mute one way speech

Hello Ken,

welcome back to the Polycom Community.

Is this error message in any way related to the original topic of this discussion aka. muted audio ?

 

If yes we would require the whole logs and the configuration used and a wireshark trace in paralel.

 

Please provide all this data via your Polycom reseller in order for them to open a ticket with Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 15
abramj
Frequent Visitor

Re: IP 7000 in between calls we are getting one minute mute one way speech

Hi

 

I am working with Ken and thought I coudl reply as in same timezone so might keep things moving quickly :-).

 

The original problem was one-way voice on SIP calls but the Polycoms were running old V3.* s/w, so as recommended by others in this forum we set up a test provisioning server and loaded the V4.0.4B s/w and then tried this out on a test Polycom, once it upgraded and looked to be OK, we set up a more permanent Provisioning Server, with same s/w and then had all the remaining Polycoms upgraded to V4.0.4B. Checking the logs on the new provisioning server it looked like they all upgraded without issue.

 

We have been conducting some experiements on the new Polycom and to assist we also setup a SYSLOG server to capture the Polycom logs, in case they reported problems if the original one-way voice problem reoccured. However in checking the SYSLOGs we found that pretty much all of the Polycoms, excluding the test Polycom are reporting this error message on what seems a failry random but frequent basis. From what I understand the Polycoms are basically working but we see this error and as it is marked critical thought we should sort it out in case it impacts or masks problems reproducing the original problem.

 

Frmo what I can see these messages are not associated with calls in progress, as we see many of these in the very early hours of the morning, see attached document

 

 

 

Currently all the Polycoms are displaying the same version for s/w and bootrom on the home page, see attachment,

but only those Polycoms that were upgraded off the new provisioning server are displaying this error message.  So we don't think it is the Polycoms but rather something in the provisioning server but we can't see any differences between the temporary provisioning server and the new permanent one :-(, could use some clues as to what to look for.

 

Any help much appreciated.

 

John