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IP 7000 key config

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Occasional Visitor

IP 7000 key config

Hi,

 

I'm sure this has been covered before, but I did try the search to no avail.

 

We've recently got a Polycom IP 7000. Settings are mostly at default.

 

When we dial a conference service, we have to press * to signify that we're the leader. However, doing this from the Polycom just brings up the dial tone. I'm 99% sure it's a digit map issue - i've seen plenty of configs on how to allow *xx code entry, but I just want the * key to behave like it would on a basic phone.

 

Any ideas?

 

Thanks

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: IP 7000 key config

Hello dkelly84,

welcome to the Polycom Community.

I am not fully sure what scenario you are describing. In addition its always useful to provide an information on the currently used Software version.

 

If I understand correctly you dial a conference service and if you are in the conference (active call) you are asked to press the star/* ?

 

If this is correct then the phone should just send an inbound DTMF tone for the star.

 

If above does not describe the scenario please explain in more detail.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Visitor

Re: IP 7000 key config

Hi,

 

Thanks for your reply.

 

Yes, you seem to have interpreted my problem correctly - I'm expecting the DTMF tone for * to be sent, but instead I get the dialing tone, and then "Timed out" shortly after if I press no further keys.

 

As for software versions:

 

SIP Software Version 3.3.1.0953

BootROM Software Version 4.3.0.0616

 

Thanks

 

Message 3 of 5
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Occasional Visitor

Re: IP 7000 key config

Just to update, I have upgraded to 

 

 

UC Software Version 4.0.4.2906

BootROM Software Version5.0.1.10553

 

But the problem persists.

 

 

Message 4 of 5
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Polycom Employee & Community Manager

Re: IP 7000 key config

Hello dkelly84,

 

I believe this must be an issue on your side or on your SIP server / bridge.

 

Just tried this myself with a SSIP7000 running UCS 4.0.4 and when I am in a call I can simply press the Star button and the Phone still stays connected to the initial number.

 

If I lower the logging level for Key to a Event 2 Level and check the log after I pressed the Key I see:

 

001018.958|key  |2|03|Time=000381.053 KeyPress=11 (DialpadStar)
001019.198|key  |2|03|Time=000381.293 KeyRelease=11 (DialpadStar)

 I suggest you check this via a wireshark trace as this sounds like the 8 initiating another call either on the bridge or the PABX you are using.

 

For more troubleshooting please consult your Polycom reseller and or Polycom support directly.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5