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IP 7000 key config

Occasional Visitor

IP 7000 key config

Hi,

 

I'm sure this has been covered before, but I did try the search to no avail.

 

We've recently got a Polycom IP 7000. Settings are mostly at default.

 

When we dial a conference service, we have to press * to signify that we're the leader. However, doing this from the Polycom just brings up the dial tone. I'm 99% sure it's a digit map issue - i've seen plenty of configs on how to allow *xx code entry, but I just want the * key to behave like it would on a basic phone.

 

Any ideas?

 

Thanks

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: IP 7000 key config

Hello dkelly84,

welcome to the Polycom Community.

I am not fully sure what scenario you are describing. In addition its always useful to provide an information on the currently used Software version.

 

If I understand correctly you dial a conference service and if you are in the conference (active call) you are asked to press the star/* ?

 

If this is correct then the phone should just send an inbound DTMF tone for the star.

 

If above does not describe the scenario please explain in more detail.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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Please be aware:For questions about the type of support to expect please check here

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 5
Occasional Visitor

Re: IP 7000 key config

Hi,

 

Thanks for your reply.

 

Yes, you seem to have interpreted my problem correctly - I'm expecting the DTMF tone for * to be sent, but instead I get the dialing tone, and then "Timed out" shortly after if I press no further keys.

 

As for software versions:

 

SIP Software Version 3.3.1.0953

BootROM Software Version 4.3.0.0616

 

Thanks

 

Message 3 of 5
Occasional Visitor

Re: IP 7000 key config

Just to update, I have upgraded to 

 

 

UC Software Version 4.0.4.2906

BootROM Software Version5.0.1.10553

 

But the problem persists.

 

 

Message 4 of 5
Polycom Employee & Community Manager

Re: IP 7000 key config

Hello dkelly84,

 

I believe this must be an issue on your side or on your SIP server / bridge.

 

Just tried this myself with a SSIP7000 running UCS 4.0.4 and when I am in a call I can simply press the Star button and the Phone still stays connected to the initial number.

 

If I lower the logging level for Key to a Event 2 Level and check the log after I pressed the Key I see:

 

001018.958|key  |2|03|Time=000381.053 KeyPress=11 (DialpadStar)
001019.198|key  |2|03|Time=000381.293 KeyRelease=11 (DialpadStar)

 I suggest you check this via a wireshark trace as this sounds like the 8 initiating another call either on the bridge or the PABX you are using.

 

For more troubleshooting please consult your Polycom reseller and or Polycom support directly.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5