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IP 7000 red lights and white screen

Occasional Visitor

IP 7000 red lights and white screen

Hi All,

I have a few Polycom IP 7000's which are starting to stop working, they are no longer under support due to age however would like to know if there is any way I can factory reset with a keystroke.  Phone boots with Red Icons, the screen goes white and then does not progress, no menu to get into settings.  Phoen was working yesterday with no changes in the room so seems very strange.


MAC address is 0004F2EF88AB if this is of use.



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Polycom Employee & Community Manager

Re: IP 7000 red lights and white screen

Hello PhilC,

welcome to the Polycom Community.

There are a couple of simular posts in this community but as already mentioned the unit is out of warranty as it was sold back in September 2014.


I suggest you work with your supplier on an RMA as the unit cannot be recovered once in this state.


Just as a sanity check, do you still see the Polycom logo?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2