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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-14-2015 11:55 AM

HP Recommended

The screen on this IP 7000 is blank. The phone boots up and functions properly (make/receive calls, access the web administrator, etc.), but the screen is just blank the entire time. It shows nothing during bootup and nothing during normal operation. However, the backlight is clearly working, so I'm not sure that there is something physically wrong with the display.

 

I have factory reset and reprovisioned the phone multiple times, same result. The screen is completely blank during bootup or normal operation. The phone is running:

 

UC Software Version    4.0.8.1608
BootROM Software Version    5.0.1.10553

 

Any ideas? Does it seem like a hardware issue? If so, what is the RMA process? The phone was purchased from Amazon in January.

3 REPLIES 3

‎05-14-2015 12:00 PM

HP Recommended

Hello SunstateTech,

welcome to the Polycom Community.

Was this a new phone or a second hand one ?

 

If new please work with Amazon on an RMA.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-14-2015 12:07 PM

HP Recommended

I don't understand, so that means you definitely think it is a faulty phone? Why is the seller responsible for the RMA process? This would fall under the 12 month manufacturer warranty, not the 30 day return window most sellers offer.

Was this reply helpful? Yes No

‎05-14-2015 02:40 PM

HP Recommended

Hello SunstateTech,

I am not sure what country you purchased the unit in but the display not operating is definitely a issue which can only be solved via an RMA.

 

Is this a day one problem or has this only recently occurred ?

 

A End User cannot raise an RMA with Polycom and as Amazon has sold you the goods they need to look after the RMA.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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