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IP 7000 setup as sip with avaya but it doesn't pick up the correct time

SOLVED
Kashif
Occasional Advisor

IP 7000 setup as sip with avaya but it doesn't pick up the correct time

Hi

 

I have setup IP 7000 with avaya when i assign this phone a static ip address time and date doesn't stop blinking.

My firmware is

 

Firmware 4.0.6.0711

 

then i tried to manually setup the phone with all sip settings and let phone take ip address from dhcp.

 

Phone successfully took the ip from dhcp and then enforce manually set configuration in phone.

Which actually stopped the blinking and registeration with avaya works but time is not correct.

 

I have tried to manually setup it to our local ntp server and different time servers in options but it didn't work.

 

Can you please help

Message 2 of 10
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 7000 and Avaya dhcp setup

Hello Kashif,

any Interoperability testing would have been done by Avaya and you will need to liaise with Avaya for any caveats when utilizing non Avaya phones with their SIP server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 9 of 10
9 REPLIES 9
Kashif
Occasional Advisor

IP 7000 and Avaya dhcp setup

Hi

 

We just bought IP 7000 and planning to push this model to our all conference rooms.

 

Here is my question

 

Firmware 4.0.6.0711

I have successfully setup this phone as sip with avaya - but i have been having trouble to set up this phone as voip-ip phone with avaya. I want this phone when connects to network it automatically takes ip from dhcp and connects to avaya which i am not able to achieve.

 

Our Option 150 and 160 are in use for vocalocity for other polycoms so i set phone to custom +128 but how to configure string in this option and how to force it to connect to avaya i have no idea.

 

I am using http protocol.

 

Let me know if you can help

 

Thanks

   

Message 1 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 7000 and Avaya dhcp setup

Hello Kashif,

welcome to the Polycom Community and I have combined your double post.

The community's VoIP FAQ contains this post here:

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 10
Kashif
Occasional Advisor

Re: IP 7000 and Avaya dhcp setup

Thanks This article helped me to fix the time problem on sip side.

 

Now my second question i will try to fix that.

 

I am using a customized dhcp option 128 on phone which is setup on dhcp server.

 

I am trying to figure out what string value should i use to forward requests to dhcp.

Message 4 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 7000 and Avaya dhcp setup

Hello Kashif,

Again I can only make you aware that the community's VoIP FAQ contains this post here:

Jul 10, 2013 Question: How can I use VLAN's with Polycom phones?

Resolution: Please check => here <=

 

To my knowledge we use DHCP Option 128 for VLAN assignment.


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 10
Kashif
Occasional Advisor

Re: IP 7000 and Avaya dhcp setup

option 144 is already setup into Vlan

 

what is next? it takes ip address correctly.

 

i think all i need to do is to setup the correct string for provisioning

 

our avaya phones are reading entry like this

 

MCIPADD=ip address,MCPORT=1719,HTTPSRVR=ip address,HTTPDIR=/directory name,VLANTEST=60,L2QVLAN=14

 

option 160 is already in use for vocalocity

 

tell me which other option can i use to set up provisioning

 


Message 6 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 7000 and Avaya dhcp setup

Hello Kashif,,

the above FAQ link explains already as follows:

 

DHCP options 128,144, 157 and 191

 

Please follow the above FAQ post or the freely available Admin Guide. If you are unable to do so please contact your Polycom reseller for further support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 10
Kashif
Occasional Advisor

Re: IP 7000 and Avaya dhcp setup

provisioning is working as well - thanks

 

Last question i have set up sip line identification via simple setup. My question is if i try to configure ip 7000 with a regular avaya phone extension ( which is not setup as sip id) is there any way to set this up? or for this phone we have to have sip id setup it won't work from avaya extension numbers?

Message 8 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 7000 and Avaya dhcp setup

Hello Kashif,

any Interoperability testing would have been done by Avaya and you will need to liaise with Avaya for any caveats when utilizing non Avaya phones with their SIP server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 9 of 10
Kashif
Occasional Advisor

Re: IP 7000 and Avaya dhcp setup

will do that - thank you very much

Message 10 of 10