Plantronics + Polycom. Now together as Poly Logo

IP 7000 updated firmware ? and procedure

Occasional Visitor

IP 7000 updated firmware ? and procedure

Hello, I have IP 7000 and haveing issue of call drop at any point while SIP based call in progress, I have connected them with my CS 1000 Rel 7.0 Avaya PBX and configured with third party SIP lincense,

I have a thought of upgrading its firmware (if that is possible by connecting it with a laptop ?) can someone confirm if the below phone firmware is latest and if not how I can upgrade to latest one ?


Phone Information Phone Model SoundStation IP 7000

Part Number 3111-40000-001 Rev. 1

MAC Address 00:04:F2:EF:42:54

IP Address 
SIP Software Version


Thank you...

Message 1 of 2
Polycom Employee & Community Manager

Re: IP 7000 updated firmware ? and procedure

Hello Abhishek.Manhotra,

welcome to the Polycom Community. I have moved your post as you replied to a completely unrelated post.

The community's VoIP => FAQ <= contains this post(s) here:


Oct 7, 2011 Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?

Resolution: Please check => here <=




Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2