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IP 7000 updated firmware ? and procedure

Occasional Visitor

IP 7000 updated firmware ? and procedure

Hello, I have IP 7000 and haveing issue of call drop at any point while SIP based call in progress, I have connected them with my CS 1000 Rel 7.0 Avaya PBX and configured with third party SIP lincense,

I have a thought of upgrading its firmware (if that is possible by connecting it with a laptop ?) can someone confirm if the below phone firmware is latest and if not how I can upgrade to latest one ?


Phone Information Phone Model SoundStation IP 7000

Part Number 3111-40000-001 Rev. 1

MAC Address 00:04:F2:EF:42:54

IP Address 
SIP Software Version


Thank you...

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Polycom Employee & Community Manager

Re: IP 7000 updated firmware ? and procedure

Hello Abhishek.Manhotra,

welcome to the Polycom Community. I have moved your post as you replied to a completely unrelated post.

The community's VoIP => FAQ <= contains this post(s) here:


Oct 7, 2011 Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?

Resolution: Please check => here <=




Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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