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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- IP 7000 upgrade istruction
Create an account on the HP Community to personalize your profile and ask a question
03-03-2014 08:11 AM
Good Morning
I've a problem of integration between IP7000 and a Siemens OpenScape MX
the problem is due to a mismatch of firmware
unfortunately IP7000 has a release 3.3.3.0069 such as SIP and BootROM as a release 4.3.1.0887 and I have never done an upgrade from these releases
who knows help me step by step to upgrade?
thanks ALL!
Solved! Go to Solution.
Accepted Solutions
03-03-2014 09:31 AM
Hello AlessandroV,
welcome to the Polycom Community.
The community's VoIP => FAQ <= contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-03-2014 09:31 AM
Hello AlessandroV,
welcome to the Polycom Community.
The community's VoIP => FAQ <= contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-22-2017 02:59 AM
Dear Team,
not able to access phone on browser
i am using Polycom SOUND STATION IP 7000
i am trying to configure this phone with Panasonic NS 700
when i restarting this phone
phone is going on :
wetting for network to initialize
and then i am getting error for
could not download
641671060166.cfg.
using existing configuration
it is happening after formating phone
Serial number: 64167F060F66
ENet: 00:50:C2:19:52:39
kindly provide online support as soon as possible
thanks & regards
Vector Digital Systems
Yogesh Sawant
+971 528223156
Email : yogesh@vdsae.com
05-22-2017 03:39 AM
Hello ,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg" or "could not 6xxxxxxxxxxx.cfg" and then Phone continues to reboot
Resolution: Please check => here <=
You need a provisioning server.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-02-2017 02:17 AM
Hi
I am trying to upgrade my Polycom 7000 at work without any success. This is what I have done:
Actions:
1. I have a TFTP server which is my provisioning server
2. Downloaded the Software version that I am looking for from Here which has only 3 files (updater, 3111-1500-001, 311-400000-001)
3. Downloaded the Bootroom 4_4_0B upgrade realease
4. Extracted all the file in a folder in the provisioned server
5. Pointed the 7000 to that server following THIS
Result:
It loaded the file formatted the file system
Now its stuck to this screen and rebooting
Question:
1. Where can I get this config file?
2. I have another Polycom 7000 on the network, I have exported that an renamed to <mac>.cfg and that didnt work
I have read all the posts and no where a 000000000.cfg file is available to download
This page says: Downloading the compatible SIP / UC Software from the Polycom Support Page => here <= always contains a 000000000000.cfg.""
But, my SIP/UC software did not have a 000000000000.cfg file
Many Thanks
08-02-2017 02:32 AM
Hello Kazia,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
The above contains specific instructions in the 2nd post => here <= how to upgrade a SSIP7000 as you need a mix of files.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-02-2017 11:08 PM
The above links were helpful but it upgraded me to higher versions, now need to downgrade.
1. Where can I get a downgrader for 5.0.12. As i am downgrading to 5.0.8
2. I need to upgrade BootBlock, looking for a 3.0.2.0024, could not find anywhere
Also, is there a way to copy the updater/bootblock from the working Polycom and import that to the faulty one?
Many Thanks
08-02-2017 11:52 PM
Hello Kazia,
Again the community's VoIP FAQ contains this post here:
Jan 11,2017 Question:Do I ever need to upgrade the BootBLOCK of my Polycom phones?
Resolution: The only phone that needs the BootBLOCK updated it the VVX1500 when upgrading to UC Software 5.2.0 or later as explained => here <=
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.
There is no need to upgrade /downgrade the BootBlock and all our software aka SIP / UC Software and Updater can be found on our support page.
If you struggle with this please work with your Polycom reseller.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-03-2017 02:17 AM
Hello Kazia,
there is no way to backup a SIP/UC Software/BootROM/BootBLOCK from a phone and import into another.
I am unsure why you believe your phone is faulty and would need more details on this.
If you follow the FAQ you can upgrade the IP7000 to the latest supported UC Software 4.0.12 and the matching BootROM/Updater 5.0.12
The phone itslelf will automatically have the relevant compatible BootBLOCK.
Downgrading to any compatible SIP/ UC Software and the matching BootROM/Updater is also described in the FAQ and various other instructions.
For anything else you need to open a ticket as explained below.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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