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IP 7000 upgrade istruction

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Occasional Contributor

IP 7000 upgrade istruction

Good Morning
I've a problem of integration between IP7000 and a Siemens OpenScape MX
the problem is due to a mismatch of firmware
unfortunately IP7000 has a release 3.3.3.0069 such as SIP and BootROM as a release 4.3.1.0887 and I have never done an upgrade from these releases
who knows help me step by step to upgrade?

thanks ALL!

Message 1 of 10
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Polycom Employee & Community Manager

Re: IP 7000 upgrade istruction

Hello AlessandroV,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 10
9 REPLIES 9
Highlighted
Polycom Employee & Community Manager

Re: IP 7000 upgrade istruction

Hello AlessandroV,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 10
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Occasional Visitor

Re: IP 7000 upgrade instructions required using phone only

Dear Team,

not able to access phone on browser
i am using Polycom SOUND STATION IP 7000 
i am trying to configure this phone with Panasonic NS 700
when i restarting this phone 
phone is going on :
wetting for network to initialize
and then i am getting error for
could not download
641671060166.cfg.
using existing configuration

 

it is happening after formating phone

 
Serial number: 64167F060F66
ENet: 00:50:C2:19:52:39


kindly provide online support as soon as possible

   thanks & regards
Vector Digital Systems
   Yogesh Sawant
+971 528223156

Email : yogesh@vdsae.com

Highlighted
Polycom Employee & Community Manager

Re: IP 7000 upgrade instructions required using phone only

Hello ,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg"  or "could not 6xxxxxxxxxxx.cfg" and then Phone continues to reboot

Resolution: Please check => here <=

 

You need a provisioning server.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
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Occasional Visitor

Re: IP 7000 upgrade instructions required using phone only

Hi

 

I am trying to upgrade my Polycom 7000 at work without any success. This is what I have done:

 

Actions:

 

1. I have a TFTP server which is my provisioning server

2. Downloaded the Software version that I am looking for from Here which has only 3 files (updater, 3111-1500-001, 311-400000-001)

3. Downloaded the Bootroom 4_4_0B upgrade realease

4. Extracted all the file in a folder in the provisioned server

5. Pointed the 7000 to that server following THIS

 

Result:

It loaded the file formatted the file system

Now its stuck to this screen and rebooting

 

 

Question:

1. Where can I get this config file?

2. I have another Polycom 7000 on the network, I have exported that an renamed to <mac>.cfg and that didnt work

 

I have read all the posts and no where a 000000000.cfg file is available to download

 

This page says: Downloading the compatible SIP / UC Software from the Polycom Support Page => here <= always contains a 000000000000.cfg.""

 

But, my SIP/UC software did not have a 000000000000.cfg file

 

Many Thanks

Message 5 of 10
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Polycom Employee & Community Manager

Re: IP 7000 upgrade instructions required using phone only

Hello Kazia,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The above contains specific instructions in the 2nd post => here <= how to upgrade a SSIP7000 as you need a mix of files.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
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Occasional Visitor

Re: IP 7000 upgrade instructions required using phone only

The above links were helpful but it upgraded me to higher versions, now need to downgrade.

 

1. Where can I get a downgrader for 5.0.12. As i am downgrading to 5.0.8

2. I need to upgrade BootBlock, looking for a 3.0.2.0024, could not find anywhere

 

Also, is there a way to copy the updater/bootblock from the working Polycom and import that to the faulty one?

 

 

Many Thanks

Message 7 of 10
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Polycom Employee & Community Manager

Re: IP 7000 upgrade instructions required using phone only

Hello Kazia,

Again the community's VoIP FAQ contains this post here:

Jan 11,2017 Question:Do I ever need to upgrade the BootBLOCK of my Polycom phones?

Resolution: The only phone that needs the BootBLOCK updated it the VVX1500 when upgrading to UC Software 5.2.0 or later as explained  => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

There is no need to upgrade /downgrade the BootBlock and all our software aka SIP / UC Software and Updater can be found on our support page.

 

If you struggle with this please work with your Polycom reseller.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 10
Highlighted
Occasional Visitor

Re: IP 7000 upgrade instructions required using phone only

Thanks for the link.

 

But, is there a way to copy the updater/bootblock from the working Polycom and import that to the faulty one?

Message 9 of 10
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Polycom Employee & Community Manager

Re: IP 7000 upgrade instructions required using phone only

Hello Kazia,

there is no way to backup a SIP/UC Software/BootROM/BootBLOCK from a phone and import into another.

 

I am unsure why you believe your phone is faulty and would need more details on this.

 

If you follow the FAQ you can upgrade the IP7000 to the latest supported UC Software 4.0.12 and the matching BootROM/Updater 5.0.12

 

The phone itslelf will automatically have the relevant compatible BootBLOCK.

 

Downgrading to any compatible SIP/ UC Software and the matching BootROM/Updater is also described in the FAQ and various other instructions.

 

For anything else you need to open a ticket as explained below.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10