Plantronics + Polycom. Now together as Poly Logo

IP 7000 weird dialing problem in Mitel 5000 (MiOffice 250)

rmurray623
Occasional Visitor

IP 7000 weird dialing problem in Mitel 5000 (MiOffice 250)

I unpacked 2 brand new IP 7000 conf phones yesterday and followed the Polycom document in detail for registering to the Mitel 5000 V6.0 SP2 I was able to get it to register without a problem but the weird thing is if you go offhook on the IP 7000 and then dial an extension it gives a fast busy when you dial the second digit. When you go offhook and dial 8 plus an outside number it just sits there. BUT if you dial the internal ext or outside number first without going offhook first then press the dial button it works perfect. I have never seen this before and it is the same condition on both new phones. Any ideas?

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 7000 weird dialing problem in Mitel 5000 (MiOffice 250)

Hello murray,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
rmurray623
Occasional Visitor

Re: IP 7000 weird dialing problem in Mitel 5000 (MiOffice 250)

Thanks for the explanation. That is a long read. This system is in a 7 digit dialing area. The customer would not want any dialing restrictions. The Mitel 5000 requires an 8 to dial out. Can you provide an example of what the string should be changed to for allowing us to dial any number we want?

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 7000 weird dialing problem in Mitel 5000 (MiOffice 250)

Hello murray,

The above quoted VoIP FAQ should contain sufficient information for you to setup your customers requirements.

 

As a quick and dirty workaround simply remove the whole digitmap.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
rmurray623
Occasional Visitor

Re: IP 7000 weird dialing problem in Mitel 5000 (MiOffice 250)

Thanks. I will try that and report back.

Message 5 of 5