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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We have an IP 7000 that was happy and working until we recently upgraded it to the newest upgrader and sip version found here:

 

http://support.polycom.com/PolycomService/support/us/support/voice/soundstation_ip_series/soundstati...

 

Specifically, we put these two on there:

 

  1. Polycom updater 5.0.8 for SoundPoint IP 6000 and 7000 phones
  2. Polycom UC Software 4.0.10 for SoundPoint IP, SoundStation IP, VVX 500, 1500 Business Media Phones and SoundStructure [Split] Posted February 01, 2016

 

The only options we have are "format file system" or we can browse through the menus to reset the local config as well as reset the boot block.

 

Nothing works.

 

This phone is useless as of right now, and we need to know what steps are needed to get it working again. It is centrally provisioned, and reports to syslog on our phone system. Those logs are attached.

 

Please advise.

 

 

7 REPLIES 7
HP Recommended

Hello DrD,

welcome to the Polycom Community.

The phone was sold back in 2014 via SCANSOURCE COMMUNICATIONS so I suggest contacting them for first level support once you tried to downgrade the IP7000 to UC Software 4.0.9 or 4.0.8 as a test.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen:

 

I'm one of your certified resellers. My account on the Polycom University, etc... has been screwed up, and I eventually gave up on getting it fixed because no one was ever able to do it no matter how many times I called.

 

I'll roll it back to the versions you mentioned and see if that fixes the issue.

HP Recommended

Hello DrD,

I am not sure about the program as there may have been changes in regards who is accredited so you may have lost that.

 

I suggest you provide your configuration so maybe another community member has a play with it.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The downgrade to 4.0.9 has gotten rid of the "No disk space" error. Now, it is in a reboot loop.

 

At times, it will fully boot and even register for a few seconds, but then, it reboots again.

 

It's also ignoring (or perhaps not processing in time) the syslog directives, so I am no longer getting syslog information to give you a log. (We do not have PUT setup on the provisioning server because, well..., put is hard to do securely.

 

I thought downgrading the updater to 5.0.8 (lowest version available on the support page) may help, but that doesn't seem to help.

 

Your thoughts are appreciated.

 

 

HP Recommended

Hello DrD,

are you using a provisioning server as the unit should still write logs.

 

There is only so much troubleshooting an end user can do before you need to return the unit to Polycom so we can investigate.

 

  • What is the environment you are using it in?
  • What Provisioning server aka FTP or HTTPS or what ?
  • 802.1x or language changes ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Went through the RMA process, and it turns out htis phone is out of warranty. Who do I contact to have Polycom repair it for a fee?

HP Recommended

Hello DrD,

The community's VoIP FAQ contains this post here:

Jul 12, 2016 Question:Why does my SoundStation IP7000 display "File System Error : No free space"?

Resolution: Please upgrade to UC Software 4.0.11 as shown => here <=

 

Also ensure to upgrade to Updater 5.0.11

 

If this fails please lookup our offices in your area and call support as they can advise you.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.