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IP Phone 331 can not login Lync 2010

Occasional Contributor

IP Phone 331 can not login Lync 2010

i have deploy IP 331 with uc software 4.1.0B to interoperability lync 2010, the user on IP 331 can not login to lync 2010 or lync sign in failed. the log file both in ip phone 331 and lync log in the attachment.what did i miss?

Thank you appreciate for the assistant.


Heru T S

Polycom Employee & Community Manager

Re: IP Phone 331 can not login Lync 2010

Hello heruts,

you have provided very little detail but I would recommend to follow up the UCS 4.1.0 Admin guide and follow the instructions on using the LYNC Base Profile.


For further support please liaise with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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