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IP Sound Station 7000 video-integration configuratin files

SOLVED
Stuart Holcombe
Occasional Contributor

IP Sound Station 7000 video-integration configuratin files

Dear All,

 

I have a new IP Sound Station 7000 and have been able to upgrade to the latest release updater and UC release using my own FTP server. However I am struggling to get the video-integration.cfg file loaded.

 

I've placed the file in the same FTP folder on my server along with the updater and UC software but it is not being picked up. I've tried appending the device MAC address to the front of the file name and that did not help either.

 

On the Sound Station if I go to Status -> Platform -> Configuration and scroll down to Configuration Files it says 'None.'

 

I also tried using the web interface to uplaod the configuration file (with and without the MAC addresss appended to the start of the file name) and that didn't work either.

 

Would appreciate any help on this?

 

Am trying to resolve issues with HDX integration which is why I am attempting this.

 

Thanks,

Stuart.

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP Sound Station 7000 video-integration configuratin files

Hello Stuart,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

Above explains how you load these files.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP Sound Station 7000 video-integration configuratin files

Hello Stuart.,

welcome to the Polycom Community.

Can you simply post your <mac>.cfg file here so we can see ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Stuart Holcombe
Occasional Contributor

Re: IP Sound Station 7000 video-integration configuratin files

Hi Stephen,

 

I'm using the base 00000000000.cfg that came with the 4.0.7 release unchanged. Looking at this in the XML editor I am seeing a section relating to configuration files. I'm assuming from your reply that I need to edit this add this the .cfg's I want to import to the <mac>.cfg file?

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP Sound Station 7000 video-integration configuratin files

Hello Stuart,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

Above explains how you load these files.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
Stuart Holcombe
Occasional Contributor

Re: IP Sound Station 7000 video-integration configuratin files

Thanks, exactly what I needed!

Message 5 of 5