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IP SoundStation software version prerequisites for RPRM

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Occasional Visitor

IP SoundStation software version prerequisites for RPRM

Hello,

Is there a prerequisite for a minimum software version for an IP SoundStation IP5000/6000/7000 device to work with RPRM version 10.7?

We have some IP 7000 devices version  3.3.3.0069 which cannot be managed from RPRM, they are shown as Offline in RPRM. Do those devices need to have another software version to be able to work with RPRM?

 

Thank you,

Ionut

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Polycom Employee & Community Manager

Re: IP SoundStation software version prerequisites for RPRM

Hello @Ionut Cristea ,

 

Welcome to the Poly Community.

 

I would assume UC Software 4.0.x or later. 4.0.15 is the current latest with all available and known security fixes.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: IP SoundStation software version prerequisites for RPRM

Hello @Ionut Cristea ,

 

Welcome to the Poly Community.

 

I would assume UC Software 4.0.x or later. 4.0.15 is the current latest with all available and known security fixes.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2