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IP phone 7000 not working

Bivin VIjai
Occasional Advisor

IP phone 7000 not working

Hi Team 

 

we are getting the below error 

 

transport res: 28 respCode 150. transport error: Timeout was reached. transport error buffer: Operation timed out after 6251000 milliseconds with 4669080 out of 11438099 bytes received.
041943.084|cfg |4|01|Could not get all 11438099 bytes of the file (got 4669080 bytes)
041943.084|cfg |4|01|Prov|File 3111-40000-001.sip.ld failed to download

 

Part Number - 2201-40000-001
Polycom IP 7000
MAC address - 0004f2f9a9c1

 

Please guide us with the correct UC Software and Bootrom version for this phone

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP phone 7000 not working

Hello Bivin VIjai,

welcome back to the Polycom Community.

 

  • Under what circumstances are you getting this error?
  • Does the phone point to a Provisioning server?
    => here <=
  • What current software is installed?
    => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Bivin VIjai
Occasional Advisor

Re: IP phone 7000 not working

Hi Team,

 

we are getting error after rebooting .The is in the wtaing of network status .

 

SIP Software Version  3.3.0.1098  BootROM Software Version  4.3.0.0246

FTP server in Linux - VSFTPD

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP phone 7000 not working

Hello Bivin VIjai,

This is a really old software so please upgrade as described here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please ensure you include the updater / upgrader

 

For any further issues please work with FVC who we shipped the phone to back in September 2015

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Bivin VIjai
Occasional Advisor

Re: IP phone 7000 not working

Hi Team,

 

Please note i tried to upgrade the 7000 using the link provided and refered the section 'Updating to UCS 4.x.x:'

I have used the below files to upgrade the phone

 

1) Polycom_UC_Software_4_0_7_rts18_I_release_sig_split.zip
2) SoundPoint_IP_BootROM_4_4_0B_Upgrader_release_sig.zip

But still getting the below error. Can you please guide how to proceed with.

 

031105.285|copy |3|01|transport res: 18 respCode 150. transport error: Transferred a partial file. transport error buffer: transfer closed with 10732627 bytes remaining to read.
031105.285|cfg |4|01|Could not get all 11438111 bytes of the file (got 1578260 bytes)
031105.286|cfg |4|01|Prov|File 3111-40000-001.sip.ld failed to download
031105.290|app1 |4|01|Error downloading 3111-40000-001.sip.ld
031105.291|cfg |4|01|Prov|Provisioning failed
Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP phone 7000 not working

Hello Bivin VIjai,

I am unsure why you chose that specific file when UC Software 4.0.11 is the latest to utilize but as it is the split version of it the file you showed in the logs should be there.

 

I can only imagine that your server is not setup correctly.

 

I suggest you work with FVC to get this resolved.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6