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IP to IP Voice Calling to another phone on Local Network

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Advisor

IP to IP Voice Calling to another phone on Local Network

I am trying to provide similiar functionality to traditional Key Telephone System.

 

Using VVX411 or 501 series phone.

 

Here is version info on the 411

UC Software Version5.5.1.15880
Updater Version5.7.1.17405

 

Want to URL dial between two phones and have the phone called auto answer so they can reply without touching their phone.  Turning the Auto Answer feature on the phone does not solve the issue as we can't have all SIP incoming calls answered.

 

I see a setting under auto answer that leads me to think you can auto answer for "Internal" Calls

 

Have tried to setup line as unregistered and then made entry in contacts to URL dial.

 

However, it just says URL dialing iw disabled.

 

Is it possible to accomplish this Auto-Answer on a IP to IP call?

 

 

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: IP to IP Voice Calling to another phone on Local Network

Hello Phoneman,

 

did you see my reply => here <=

 

Best Regards

 

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Advisor

Re: IP to IP Voice Calling to another phone on Local Network

Thanks for the reply even though it is not what I was hoping to hear.

 

That type of functionality would be huge for so many adjusting to VOIP from a traditional phone system with that feature.

 

What does the "Internal"  or "External" setting in the auto answer section of the phone GUI do?  I was hoping to be able to dial by IP and have it auto answer only on the selected conditon.

Message 3 of 7
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Polycom Employee & Community Manager

Re: IP to IP Voice Calling to another phone on Local Network

Hello Phoneman,


The 2nd FAQ article provided shows a solution which will work without a server.

 

I am nowhere near a phone at present so I am not aware what option via the web interface you are talking about.

 

I suggest you double check the article again and if all fails open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
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Advisor

Re: IP to IP Voice Calling to another phone on Local Network

Okay, sorry if the is a really dumb newb question.

 

We are using a hosted solution and still want the provisiong to be in place that happens with the "provisioning server" settings in the phone.  Additionally, we would like to integreate some of the functionality you have given examples for including the "Intercom" functions like this line of config you have provided:

 

feature.intercom.enable="1" voIpProt.SIP.intercom.alertInfo="Test"

 

How do we actually accomplish this.  Can we execute it from the phone GUI, or do we need to setup another server on our network just to load these types of features? 

 

Thanks

Message 5 of 7
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Polycom Employee & Community Manager

Re: IP to IP Voice Calling to another phone on Local Network

Simply import anything you like via the Web Interface

Replied via a mobile device
----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
Highlighted
Polycom Employee & Community Manager

Re: IP to IP Voice Calling to another phone on Local Network

Hello Phoneman,


The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=


Looking at your above comment in regards of Internal External this depends completely on the SIP servers ability to add this into the Alert-Info as explained => here <=

 

RingClassAutoAnswer.PNG

 

The drop down menu simply populates the call.autoAnswer.ringClass parameter.


The 2nd Article in this FAQ explains how to do this without the Server supporting this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7