-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- Desk and IP Conference Phones
- IP321 Ring tones
Create an account on the HP Community to personalize your profile and ask a question
09-13-2013 05:05 AM
Hello all.
I have IP321 handsets installed, and I'm having a problem changing the ring tone. If you go through the settings and change the ringer the normal way, it says that it is changed, but when you ring the phone (internal and external) you get the default ring again? Any ideas??
Cheers 🙂
Solved! Go to Solution.
Accepted Solutions
09-17-2013 02:46 AM
Found it!!!!
In the main config file i found this.
<ringType se.rt.enabled="1" se.rt.modification.enabled="1">
i changed the 1's to 0's and it works fine!!! 🙂
09-14-2013 04:42 AM
Hello Eyes,
welcome to the Polycom Community.
It is always useful to post the currently used phone software as this may affect the answer that can be provided.
In addition the community's VoIP FAQ contains this post here:
Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?
Resolution: Please check => here <=
Above may in your case override the custom ringtone you selected.
A few more details would be needed before someone can provide a more detailed answer.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-16-2013 04:50 AM
Thanks for that. My software version is 3.2.1.0054.
A bit more information. If you manually change the ring tone on the handset a config file appears in C:\TFTP\current
<?xml version="1.0" standalone="yes"?>
<PHONE_CONFIG>
<OVERRIDES reg.1.ringType="10"/>
</PHONE_CONFIG>
But if you ring the phone it still rings with the original tone.
Didn't find what you were looking for? Ask the community