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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-13-2013 05:05 AM

HP Recommended

Hello all.

I have IP321 handsets installed, and I'm having a problem changing the ring tone. If you go through the settings and change the ringer the normal way, it says that it is changed, but when you ring the phone (internal and external) you get the default ring again? Any ideas??

Cheers 🙂

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2013 02:46 AM

HP Recommended

Found it!!!!

 

In the main config file i found this.

 

<ringType se.rt.enabled="1" se.rt.modification.enabled="1">

 

i changed the 1's to 0's and it works fine!!! 🙂

View solution in original post

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3 REPLIES 3

‎09-14-2013 04:42 AM

HP Recommended

Hello Eyes,

welcome to the Polycom Community.

 

It is always useful to post the currently used phone software as this may affect the answer that can be provided.

In addition the community's VoIP FAQ contains this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

 

Above may in your case override the custom ringtone you selected.

 

A few more details would be needed before someone can provide a more detailed answer.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-16-2013 04:50 AM

HP Recommended

Thanks for that. My software version is 3.2.1.0054.

 

A bit more information. If you manually change the ring tone on the handset a config file appears in C:\TFTP\current

 

<?xml version="1.0" standalone="yes"?>
<PHONE_CONFIG>
 <OVERRIDES reg.1.ringType="10"/>
 </PHONE_CONFIG>

 

But if you ring the phone it still rings with the original tone.

Was this reply helpful? Yes No

‎09-17-2013 02:46 AM

HP Recommended

Found it!!!!

 

In the main config file i found this.

 

<ringType se.rt.enabled="1" se.rt.modification.enabled="1">

 

i changed the 1's to 0's and it works fine!!! 🙂

Was this reply helpful? Yes No
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