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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have an IP 321, after I upgraded its firmware to 4.x.x, each time I make a phone call, after 30 second, my call will get dropped, it is really hard to find the problems, hopefully it can be fixed here.

 

In fact, I have tried Softphone, it works very good, so I reset the phone to Factory default, the problem is still there.

 

The following is the information

Phone Information Phone Model SoundPoint IP 321 Part Number   MAC Address   IP Address 192.168.1.4 UC Software Version 4.1.0.85402 BootROM Software Version5.1.0.85063

 

any suggestions will be appreciated !

 

 

 

 

 

3 REPLIES 3
HP Recommended

Hello Yang,

welcome to the Polycom Community.

 

UCS 4.1.0 is a LYNC only release. If you are using SIP you should use UCS 4.0.6

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Above should help you to troubleshoot this locally and gather relevant logs in case you require to escalate this via your Polycom reseller to Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

 

thanks for your suggestions, I have downgraded the fireware from 4.10 to 4.06

 

Phone Information
Phone Model     SoundPoint IP 321
Part Number     2345-12360-001 Rev:B
MAC Address     00:04:F2:A8:AB:B4
IP Address     x.x.x.x
UC Software Version     4.0.6.0711
BootROM Software Version     5.0.5.2324

 

But my call is still get disconnected after 30 seconds.

 

The way you provide to debug is hard for me, because I am home user, and I have no firewalls !

 

 

HP Recommended

Hello Yang,

the way I explained to troubleshoot is the only way for an end user like yourself to do this locally.

 

Any further support would need to come from the company who sold you the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.