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IP331 will not request config file from Metaswitch Sip Server

Occasional Contributor

IP331 will not request config file from Metaswitch Sip Server

We are using a Metaswitch SIP provisioning Server (Endpoint Pack) to provision our Polycom endpoints.

 

The phone will go up and authenicate to the server and request 0004f2acdf7b.cfg, then the server responds with

 

<APPLICATION APP_FILE_PATH="http://xxxx.xxxx.com/sip-ps/4.0.4.2906/sip.ld" CONFIG_FILES="http://xxxx.xxxx.com********/0004f2acdf7b-ext.cfg,

http://xxxx.xxxx.com********/0004f2acdf7b-sip.cfg" MISC_FILES="" LOG_FILE_DIRECTORY="" OVERRIDES_DIRECTORY="" CONTACTS_DIRECTORY=""/>

 

The phone will not request the 0004f2acdf7b-sip.cfg file.

 

I have tried everything I can think of and cannot for the life of me figure out why it will not request the file from the server.

 

Has anyone seen this?  Any insight/help would be greatly apprecaited.

 

Thank you in advance.

 

Greg Stahl

Nicholville Telephone Co.

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