We have a remote site that uses IP335 phones running 18.104.22.16881. They connect back to us over a MPLS circuit where our Interactive Intelligence phone switch is. The issue we are having is the phones get an IP address in their correct VLAN from the local DHCP server at the remote site but they will not register with the phone system here. I can ping the phones from the main site so basic routing seems to be working. The firewalls, in order to troubleshoot, have been set up to allow all traffic between the two sites. The weird thing is if we add a DHCP reservation using a completely different IP address then they register back with our phone system and work just fine. Anyone seen something like this or need additional information?
welcome to the Polycom Community.
UC Software 4.0.1 has not been supported for multiple years. so you should be using a current software like UC Software 4.0.9
In addition the community's VoIP FAQ contains this post here:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
Aug 24, 2015 Question:What basic network data is send and received by a Polycom phone?
Resolution: Please check this post => here <=
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