Is his headset on the compatible headset list as shown n the community FAQ?
Yes - Jabra 9470
Does the call work if the handset is used?
Additionally, sometimes the call is received on the headset and half way through the conversation it switches to the handset/speaker by itself.
Not sure about the UCS 4.1.0 vs UCS 4.0.4 - will check and advise.
Thanks for your response.
Have switched to UCS 4.0.4 and that has solved the issue whereby the headset now rings multiple times when making outbound calls as oppossed to only ringing once until other party answers.
HOWEVER - the IP335 is still not retaining the headset in its memory. Keeps reverting to handset.
Will contact Polycom support as per your advice.
P.s. thanks for trying and removing the sip password :)
I am having the same problem you had with a Jabra 9470 and a SoundPoint 650. It keeps losing the headset settings. I haven't had a problem with the headset disconnecting during a call.
Have you resolved this issue and if so, what did you do?
Thanks in Advance!
I did manage to resolve the issue. It turns out our VOIP/PBX provider was sending config updates (or similar) which was overiding the settings I had introduced (i.e. EHS mode) via the phone.
As it turned out the EHS setting was being reverted at 45 mins past the hour (every hour).
Therefore if I set it to EHS mode at 44mins past the hour and tried to make a call at 47 mins past the hour by engaging the headset it wouldnt work - as it had reverted to handset mode.
This co-incided perfectly with our providers updates (which I was able to check via the web utility.
Hopefully this helps :)
Wow! Thank you so much Nik! I have kept track of when the phone loses its settings and it is at night somehere between midnight and 5am. So, I bet we are having the same problem as you. What did you do to resolve the issue once you were able to identify the configuration updates at the culprit?
Thank you again and I am hoping you have more sage advice :-)
Contact your PBX/VOIP provider to have them amend/change the updates they are performing.
If its the same issue as we had, then your provider is sending some kind of provisioning/config update (or what ever its called) that overides the headset settings you have introduced.
Once they make the change it should stop happening - it is something that your VOIP/PBX provider has to do, not you.
Hopefully this helps - good luck!