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IP335 problems

Occasional Contributor

IP335 problems

Hi, i have a mix of 335, 650, 450.   These recently went through an upgrade to UC 4.0.1.  The 450 & 650 work fine, all configuration seems to have been done correctly.  However, on all of my 335s, the dialplan/digitmap doesn't seem to be working.  The units are connected to an Asterisk system, all phones receive incoming fine (including the 335), but when I press the new call button on the 335, the display shows "sip:", i can dial digits, they show up, but the digit map doesn't seem to activate (example:  8 to dial out followed by a comma to get dial tone again. I dial 8, nothing happens.)


These phones were working fine under the previous SIP deployment.  All of them went through the bootrom update, etc, seemingly fine.  I can browse to the phones web interface, and the correct digit map is displayed; same map is used on ALL the phones.


Can you give me a hint for where I went wrong?






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Polycom Employee & Community Manager

Re: IP335 problems

Hello jim,

welcome to the Polycom Community.

Check here:


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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