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IP335 problems

school-guy
Occasional Contributor

IP335 problems

Hi, i have a mix of 335, 650, 450.   These recently went through an upgrade to UC 4.0.1.  The 450 & 650 work fine, all configuration seems to have been done correctly.  However, on all of my 335s, the dialplan/digitmap doesn't seem to be working.  The units are connected to an Asterisk system, all phones receive incoming fine (including the 335), but when I press the new call button on the 335, the display shows "sip:", i can dial digits, they show up, but the digit map doesn't seem to activate (example:  8 to dial out followed by a comma to get dial tone again. I dial 8, nothing happens.)

 

These phones were working fine under the previous SIP deployment.  All of them went through the bootrom update, etc, seemingly fine.  I can browse to the phones web interface, and the correct digit map is displayed; same map is used on ALL the phones.

 

Can you give me a hint for where I went wrong?

 

thanks

 

jim

 

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP335 problems

Hello jim,

welcome to the Polycom Community.

Check here:

 

http://community.polycom.com/t5/VoIP/UC-4-01-dial-out-to-SIP-URL/m-p/7690

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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