I have done a boot rom update on a IP 450 (SoundPoint_IP_BootROM_4_4_0B_Upgrader_release_sig) and the software update (Polycom_UC_Software_4_1_0_Rev_I_release_sig_split).
Now the phone keep rebooting.
I have seach the board for solutions but until now nothing helps.
As the phone is still under warranty the Polycom support point me out to the reseller and he does nothing.
Could someone here take me by the hand and provide a solution.
000000.360|so |3|00|Platform: BootBlock=3.0.2.0024 (12450-001) 30-Nov-10 14:59
000000.360|so |3|00|Application, main: Label=BOOT, Version=Muscovite 4.4.0.0080 26-Jul-11 13:41
000000.360|so |3|00|Application, main: P/N=3150-11069-440
000000.360|app1 |*|00|Initial log entry. Current logging level 3
000000.370|cfg |*|00|Initial log entry. Current logging level 2
000000.375|cfg |3|00|Current BootBlock revision is '3.0.2 (12450-001).0024'
000000.375|cfg |*|00|Prov|Updating BootBlock
000000.375|cfg |3|00|Checking pre-compiled image 2345-12450-001.bootblock.ld
000000.375|cfg |3|00|New load header information:
000000.375|cfg |3|00|Code length: 0x0000C6C9
000000.375|cfg |3|00|Header check Sum: 0x002A43EA
000000.375|cfg |3|00|Code check Sum: 0x00297AF9
000000.375|cfg |3|00|Options: 0x00000020
000000.380|cfg |3|00|Recognized compatible bootBlock
000000.390|cfg |3|00|BootBlock is already present
000000.390|cfg |3|00|Image is already up to date
000000.390|app1 |*|00|BootBlock is already up to date.
0207141438|copy |3|00|Download of '0004f24e2e05.cfg' succeeded on attempt 1 (addr 1 of 1)
0207141438|cfg |5|00|Prov|Could not get application name
0207141438|cfg |4|00|Prov|Provisioning failed
0207141438|app1 |6|00|Error application is not present.
welcome to the Polycom Community.
The reseller in question is Ingram Micro and is responsible for the first level support.
The log shows that the phone is unable to load the application:
0207141438|copy |3|00|Download of '0004f24e2e05.cfg' succeeded on attempt 1 (addr 1 of 1) 0207141438|cfg |5|00|Prov|Could not get application name
The existence above mentioned 0004f24e2e05.cfg shows me that you created the file manually and may have forgotten the APP_FILE_PATH="sip.ld"or simply changed the name of this before.
Please compare your 000000000000.cfg with the 0004f24e2e05.cfg and then contact Ingram Micro if it still fails.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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