I have an IP5000 that I had just provisioned, it was on and I made a few test calls it seemed everything was all set. I reboot the device a few times to ensure it was good to go. However, when I unplugged it and moved it to its new home it entered a boot loop.
When it boots I see the Polycom logo for a few seconds then a loading application screen for a split second and loop. The lights on the sides light up a faint green during the logo screen. if I attempt to cancel the loading I get a canceling application startup.... for a split second then it loops again. I have tried holding the factory reset keys but this does not seem to interuppt the loop or make any change.
I thought maybe the new location was not providing enough power so I tried an injector, this made no change then brought it back to where I initially provisioned it, again no change.
It does not seem to be making any network calls and I cannot view the phones webpage to get any additional information.
It is running 184.108.40.2064 running on SIP
I did find one post with the same situation however there were no comments and nothing I have read through on the FAQs were of any help (maybe I have not seen the correct one).
Any help would be greatly apprecieated.
welcome to the Polycom Community.
Does the SSIP5000 still upload its logs to the provisioning server ?
In addition I suggest UC Software 4.0.9
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Polycom Global Services
I had a similar problem due to a faulty firmware update. If you can let the phone get through it's boot-loop and start, quickly make an outbound call from your Polycom to your cell phone. I believe the phones will not reboot if there is an active call.
Once I had called my cell and kept the call active, I was able to get into the web interface for the phone. I went to Utilities - Software Update and selected an update I knew was solid (the previously working update).
The web interface said the phone would reboot, but obviously it was still on a call. As soon as I hung up the call, the phone rebooted and took the previous firmware and no longer boot-looped.