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IP5000 unable to make any external calls

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Occasional Visitor

IP5000 unable to make any external calls

I have a 3CX VoIP PBX that has certified that Polycom IP5000 is compatible. The IP5000 can make internal calls and receive external calls, but it will not make any external calls.

 

I have read up on all the Digit map forums and the Polycom IP5000 was set correctly by default. Please advise This is use for large external conferences

 

3CX v15

 

Polocom IP5000

UC Software 4.0.8.1608

BootRom Software 5.0.8.0935

Part # 3111-30900-001 Rev:H

 

Digit map

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: IP5000 unable to make any external calls

Hello bing6684,

welcome to the Polycom Community.

 

First we need to determine if the digimap is at fault or if 3CX is actually preventing you from dialing.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

The above enables you to utilize logging as you can see what digitmap you are actually using.

 

Please also explain if you dial onhook or offhook (Dialtone) as this is the only time the digitmap is applied.

 

In order to verify if it is 3CX please utilize this:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Visitor

Re: IP5000 unable to make any external calls

All of that info is nice, but does not answer close to my question.

 

The IP5000 is registered to 3CX System

outside caller can call main DID, enter extension and be transferred to IP5000

Internal users can call to it and vice versa

 

Issue - IP5000 Can not call out to any public/off-network numbers. 7-11 digits

Digit map shows correct.

 

ALSO

Is it possible for the IP5000 to read the dial plan from the 3CX System instead of its own digit map????

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: IP5000 unable to make any external calls

Hello bing6684,

 

you can simply remove the whole Digitmap (I will add this to the FAQ) but again you have not answered all my questions.

 

  • Did you utilize the Digitmap FAQ and set the relevant logging levels to check what exact Digitmap is being used?
  • Did you utilize the VoIP troubleshooting FAQ and set the relevant logging levels to check what is being send via SIP?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Visitor

Re: IP5000 unable to make any external calls

I removed the digit map and time and now able to place outside calls

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: IP5000 unable to make any external calls

Hello bing6684,


It seems your digitmap was incorrect then or it would have worked.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6