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IP501 Firmware upgrade

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Frequent Visitor

IP501 Firmware upgrade

Hi all 

 

My most reliable and favorouite phone IP501 is stuck in a boot circle since an upgrade was carried out on our PBX.

 

I have tried to restore the phone using tftpd server and can see the phone asking for the files but it fails to upgrade.

 

The current version in the phone is 2.5.0 can i upgrade to the last revision striaght away?

 

I have downloaded the files last files from the support section but cant seam to get them in to the phone.

 

Any pointers would be appericated as i have had this phone on my desk for the last 8 years.

 

Thanks 

Message 1 of 8
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: IP501 Firmware upgrade

Hello RichE,

as it such an old software you may need to upgrade to an interim software before going to the latest and greatest.

 

In the over 6 years with Polycom support I have never seen such old software so you may need to start at the BootROM 2.6.x and SIP 1.4.x or so and then work your way up.

 

These phones have not been sold since 08/20/2009.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 7 of 8
7 REPLIES 7
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Polycom Employee & Community Manager

Re: IP501 Firmware upgrade

Hello RichE,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
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Frequent Visitor

Re: IP501 Firmware upgrade

Steffen

 

Thats for the info, i have already read and tried the suggestions in the post.  Hence my post in the forum as somebody else might have done this.

 

I have tried for 3 days now without success, could it be the bootrom on my phone wont update to the latest in one go.

 

And reveiwing the logs of my tftp server shows its looking for files that are not there.

 

Connection received from 192.168.0.6 on port 1027 [21/07 20:01:38.988]
Read request for file <bootrom.ver>. Mode octet [21/07 20:01:39.004]
File <bootrom.ver> : error 2 in system call CreateFile The system cannot find the file specified. [21/07 20:01:39.004]
Connection received from 192.168.0.6 on port 1028 [21/07 20:01:39.113]
Read request for file <MAC.cfg>. Mode octet [21/07 20:01:39.113]
File <MAC.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [21/07 20:01:39.113]
Connection received from 192.168.0.6 on port 1029 [21/07 20:01:39.222]
Read request for file <000000000000.cfg>. Mode octet [21/07 20:01:39.222]
Using local port 1860 [21/07 20:01:39.222]
<000000000000.cfg>: sent 3 blks, 1513 bytes in 0 s. 0 blk resent [21/07 20:01:39.238]
Connection received from 192.168.0.6 on port 1030 [21/07 20:01:39.347]
Read request for file <sip.ld>. Mode octet [21/07 20:01:39.347]
File <sip.ld> : error 2 in system call CreateFile The system cannot find the file specified. [21/07 20:01:39.347]
Connection received from 192.168.0.6 on port 1031 [21/07 20:01:39.926]
Write request for file <MAC-boot.log>. Mode octet [21/07 20:01:39.926]
Using local port 1862 [21/07 20:01:39.972]
<MAC-boot.log>: rcvd 4 blks, 1667 bytes in 1 s. 0 blk resent [21/07 20:01:40.004]

 

 

 

Message 3 of 8
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Advisor

Re: IP501 Firmware upgrade

You can again try downloading TFTP by using the following link:

http://support.solarwinds.net/updates/New-customerFree.cfm?ProdId=52

Next, download the Polycom Firmware and Bootrom Files from the VoIP Supply FTP website.

Folkerson Communications, Ltd
Message 4 of 8
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Polycom Employee & Community Manager

Re: IP501 Firmware upgrade

Hello RichE,

I can only assume that 2.5 is the BootROM's version so you manually need to get the phone to a newer version.

 

You can find the older releases => here <=

 

You must have been running SIP 1.3.x or older as any other SIP software after this requires a BootROM of 2.6.x

 

The latest compatible software for your Phone is SIP 3.1.8 and a BootROM of 4.1.4

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 8
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Frequent Visitor

Re: IP501 Firmware upgrade

Thanks

 

I have downloaded  SIP 3.1.8 and  BootROM of 4.1.4 from the website put them in the same folder and watched, the phone connects and uploads a log file then tries to download the files but cant find some that its requesting.

 

Strange doing everything that i have read, but it does not want to upgrade.

 

 

 

 

Message 6 of 8
Highlighted
Polycom Employee & Community Manager

Re: IP501 Firmware upgrade

Hello RichE,

as it such an old software you may need to upgrade to an interim software before going to the latest and greatest.

 

In the over 6 years with Polycom support I have never seen such old software so you may need to start at the BootROM 2.6.x and SIP 1.4.x or so and then work your way up.

 

These phones have not been sold since 08/20/2009.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 7 of 8
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Frequent Visitor

Re: IP501 Firmware upgrade

Steffen

 

After a few days, 

 

Your right, got the phone up to bootrom 2.6.2 and sip 2.2.2 but cant seam to get past here, is there a list anywhere of what bootroom for sip versions?

Message 8 of 8