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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-21-2014 01:03 PM

HP Recommended

We have a fleet of IP501s and we're trying to get a Savi 700 Plantronics headset to work with EHS (Electronic Hook Switch).  From what we can tell, the required cable is the APP-5, APP-50, or APP-51, with each one replacing the previous.  So we got an APP-51 and hooked it up, but we can't find the Analog Headset option described here on page 3:

 

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/technical/products/vo...

 

"Menu > Settings > Basic > Preferences > Headset > Analog Headset"

 

The phone is running boot rom 4.1.4 and App version 3.1.7.

 

We also tried setting the up.analogHeadsetOption="2" directly in the phone1.cfg but it doesn't seem to do anything.

 

Does the IP501 actually support EHS or am I missing something?

 

 

1 REPLY 1

‎07-21-2014 11:14 PM

HP Recommended

Hello newies,

welcome to the Polycom Community.

 

The document you linked list's the phones that support EHS (it is missing the newer VVX phones):

 

The headsets listed next support electronic hookswitch on SoundPoint IP phone models 320, 321, 330,
331, 335, 430, 450, 550, 560, 650, and VVX 1500 phones.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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