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IP501 and IP500 distinctive ring

Occasional Advisor

IP501 and IP500 distinctive ring

I am trying to get distinctive ring working on our IP500 and 501 handsets but not having much luck.


I have followed a few guides but without success.


I am experimenting with a 501 handset just now and hoping that what works with the 501 will just be a copy/paste to the config of a 500


What I have at the moment is this: (which was copied from another forum post for a 450 handset that claims to work)


	  <se.rt.custom1"Silent"               se.rt.custom1.ringer="ringer1" />
	  <se.rt.custom2"Low Trill"            se.rt.custom2.ringer="ringer2" />
	  <se.rt.custom3"Low Double Trill"     se.rt.custom3.ringer="ringer3" />
	  <se.rt.custom4"Medium Trill"         se.rt.custom4.ringer="ringer4" />
	  <se.rt.custom5"Medium Double Trill"  se.rt.custom5.ringer="ringer5" />
	  <se.rt.custom6"High Trill"           se.rt.custom6.ringer="ringer6" />
	  <se.rt.custom7"High Double Trill"    se.rt.custom7.ringer="ringer7" />
	  <se.rt.custom8"Highest Trill"        se.rt.custom8.ringer="ringer8" />
	  <se.rt.custom9"Highest Double Trill" se.rt.custom9.ringer="ringer9" />
	  <se.rt.custom10"Beeble"               se.rt.custom10.ringer="ringer10" />
	  <se.rt.custom11"Triplet"              se.rt.custom11.ringer="ringer11" />
	  <se.rt.custom12"Ringback-style"       se.rt.custom12.ringer="ringer12" />
	  <se.rt.custom13"Low Trill Precedence" se.rt.custom13.ringer="ringer13" />
	  <se.rt.custom14"Ring Splash"          se.rt.custom14.ringer="ringer14" />
           voIpProt.SIP.alertInfo.1.value="Ring Answer"
voIpProt.SIP.alertInfo.2.value="Low Trill"
voIpProt.SIP.alertInfo.1.value="Silent" voIpProt.SIP.alertInfo.1.class="custom1"
voIpProt.SIP.alertInfo.2.value="Low Trill" voIpProt.SIP.alertInfo.2.class="custom2"
voIpProt.SIP.alertInfo.3.value="Low Double Trill" voIpProt.SIP.alertInfo.3.class="custom3"
voIpProt.SIP.alertInfo.4.value="Medium Trill" voIpProt.SIP.alertInfo.4.class="custom4"
voIpProt.SIP.alertInfo.5.value="Medium Double Trill" voIpProt.SIP.alertInfo.5.class="custom5"
voIpProt.SIP.alertInfo.6.value="High Trill" voIpProt.SIP.alertInfo.6.class="custom6"
voIpProt.SIP.alertInfo.7.value="High Double Trill" voIpProt.SIP.alertInfo.7.class="custom7"
voIpProt.SIP.alertInfo.8.value="Highest Trill" voIpProt.SIP.alertInfo.8.class="custom8"
voIpProt.SIP.alertInfo.9.value="Highest Double Trill" voIpProt.SIP.alertInfo.9.class="custom9"
voIpProt.SIP.alertInfo10.value="Beeble" voIpProt.SIP.alertInfo.10.class="custom10"
voIpProt.SIP.alertInfo.11.value="Triplet" voIpProt.SIP.alertInfo.11.class="custom11"
voIpProt.SIP.alertInfo.12.value="Ringback-style" voIpProt.SIP.alertInfo.12.class="custom12"
voIpProt.SIP.alertInfo.13.value="Low Trill Precedence" voIpProt.SIP.alertInfo.13.class="custom13"
voIpProt.SIP.alertInfo.14.value="Ring Splash" voIpProt.SIP.alertInfo.14.class="custom14"



I'm also not sure what I have to put in server side to trigger it.  For example I want High Trill .  I have put in (In the Alert Info box) - High Trill and also <High Trill> and "High Trill" but nothing works


Can anyone advise



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Polycom Employee & Community Manager

Re: IP501 and IP500 distinctive ring

Hello Sc00by,

old and no longer supported phones like the SPIP500 or SPIP501 using older SIP versions which used older configuration parameters.


The sip.cfg / phone1.cfg or the relevant sip_xxx.cfg / phone1_xxx.cfg and the admin guide need to be consulted.


You should be able to find some "older" instructions using Google or other search engines.


An example that should illustrate this can be found => here <=


The FAQ post's usually state what Software Version certain configuration examples have been tested against.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2