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IP550 1-Press Blind Transfer

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Occasional Visitor

IP550 1-Press Blind Transfer

I have found the following code and was trying to adopt it for my purposes:

<blind feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.precede="1" softkey.1.use.active="1"
softkey.1.action="$P1N3$$Trefer$" softkey.1.label="BlndTrns" efk.efkprompt.1.status="1" efk.efkprompt.1.label="Enter transfer destination" efk.efkprompt.1.type="numeric" efk.efkprompt.1.userfeedback="visible" efk.efkprompt.1.digitmatching="none" />

So far, I limited the transfer to 3 numbers instead of 4 as it originally had, but I do not want to be prompted at all. I have been unsucessful in adding anything to the action string and removing the efkprompt components to get a blind transfer to happen in fewer steps. 

 

The goal: Create a button to allow salespeople to blind transfer to the support line with the press of 1 key instead of 6 originally, or 5 with the current code I have. This will help greatly for those that have misdialed.

 

For the purposes of the example, lets say the extension is 100. Can anyone help me with this? 

 

EDIT: UCS 4.0.8 if that helps 

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1 REPLY 1
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Polycom Employee & Community Manager

Re: IP550 1-Press Blind Transfer

Hello kenman345,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Simply look at example 9 if I understand you correctly


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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