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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-17-2015 11:48 AM

HP Recommended

 

I have a customer with an IP550 that lights up when power is applied, but doesn't go any further.

 

We've tested with a different power supply from a working phone, and there's no difference.

 

I attempted to look up the MAC to see if the phone is still in warranty (unlikely, being an IP550), however when I enter the MAC address in the Warranties And Entitlement Lookup page, it says " No Assets found for the Serial Number(s) entered."

 

http://support.polycom.com/PolycomService/warrantiesandentitlement/index.htm#

 

Do I have a phone that doesn't exist?

1 REPLY 1

‎07-17-2015 09:25 PM

HP Recommended
We would need to see the original purchase order to verify this

Replied from a mobile device
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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