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IP550 MAC not an asset

Squigley
Valued Contributor

IP550 MAC not an asset

 

I have a customer with an IP550 that lights up when power is applied, but doesn't go any further.

 

We've tested with a different power supply from a working phone, and there's no difference.

 

I attempted to look up the MAC to see if the phone is still in warranty (unlikely, being an IP550), however when I enter the MAC address in the Warranties And Entitlement Lookup page, it says " No Assets found for the Serial Number(s) entered."

 

http://support.polycom.com/PolycomService/warrantiesandentitlement/index.htm#

 

Do I have a phone that doesn't exist?

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP550 MAC not an asset

We would need to see the original purchase order to verify this

Replied from a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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