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IP550 MAC not an asset

Valued Contributor

IP550 MAC not an asset


I have a customer with an IP550 that lights up when power is applied, but doesn't go any further.


We've tested with a different power supply from a working phone, and there's no difference.


I attempted to look up the MAC to see if the phone is still in warranty (unlikely, being an IP550), however when I enter the MAC address in the Warranties And Entitlement Lookup page, it says " No Assets found for the Serial Number(s) entered."


Do I have a phone that doesn't exist?

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Polycom Employee & Community Manager

Re: IP550 MAC not an asset

We would need to see the original purchase order to verify this

Replied from a mobile device
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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