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IP550 with UC software can't register with digest authentication

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Occasional Visitor

IP550 with UC software can't register with digest authentication

Hi all,

 

I have just updated my IP 550 to the latest UCS 4.0.1.13681 and the phone just wouldn't register to my sip trunk provider. Running debug on the phone and found the IP550 sent a registration message to sip server, sip server responded with 401 unauthorized, IP 550 suppose to send another register sip with digest authentication info but it didn't.

 

Here is what I can find from the log, is there a way around this or do I have to downgrade back to my old firmware?

 

REGISTER sip:sip.pennytel.com:5060 SIP/2.0
000139.640|sip  |0|03|    Via: SIP/2.0/UDP 10.8.8.21;branch=z9hG4bKc1dd18f52CDE4BCC
000139.640|sip  |0|03|    From: "123" <sip:123@sip.pennytel.com>;tag=B6228E88-58D692A3
000139.640|sip  |0|03|    To: <sip:123@sip.pennytel.com>
000139.640|sip  |0|03|    CSeq: 1 REGISTER
000139.640|sip  |0|03|    Call-ID: 56e9a797-d75cc646-aa2c7709@10.8.8.21
000139.640|sip  |0|03|    Contact: <sip:123@10.8.8.21>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
000139.640|sip  |0|03|    User-Agent: PolycomSoundPointIP-SPIP_550-UA/4.0.1.13681
000139.640|sip  |0|03|    Accept-Language: en
000139.640|sip  |0|03|    Max-Forwards: 70
000139.640|sip  |0|03|    Expires: 3600
000139.640|sip  |0|03|    Content-Length: 0
000139.640|sip  |0|03|    
000140.026|sip  |0|03|<<<Packet Received
000140.026|sip  |0|03|    SIP/2.0 401 Unauthorized
000140.026|sip  |0|03|    Via: SIP/2.0/UDP 122.106.189.240;branch=z9hG4bKc1dd18f52CDE4BCC
000140.026|sip  |0|03|    To: <sip:123@sip.pennytel.com>;tag=9da8314d
000140.026|sip  |0|03|    From: "123"<sip:8889221724@sip.pennytel.com>;tag=B6228E88-58D692A3
000140.026|sip  |0|03|    Call-ID: 56e9a797-d75cc646-aa2c7709@122.106.189.240
000140.026|sip  |0|03|    CSeq: 1 REGISTER
000140.026|sip  |0|03|    WWW-Authenticate: Digest nonce="1331210218:e84a181a7e3f5d9034a68665d7917f19",algorithm=MD5,realm="sip.pennytel.com"
000140.026|sip  |0|03|    Content-Length: 0
000140.026|sip  |0|03|    
000140.026|sip  |1|03|SipOnCommand: response 401,REGISTER
000140.026|sip  |1|03|SipOnCommand: response 401,REGISTER matches user 1 of 1 '123'
000140.026|sip  |3|03|Can not find the call for response 1
000140.640|sip  |3|03|To Server  1 of  1 Retry   REGISTER send  1400 of max 31400
000140.640|sip  |0|03|>>> Data Send to 202.85.243.105:5060
000140.640|sip  |0|03|    REGISTER sip:sip.pennytel.com:5060 SIP/2.0
000140.640|sip  |0|03|    Via: SIP/2.0/UDP 10.8.8.21;branch=z9hG4bKc1dd18f52CDE4BCC
000140.640|sip  |0|03|    From: "123" <sip:123@sip.pennytel.com>;tag=B6228E88-58D692A3
000140.640|sip  |0|03|    To: <sip:123@sip.pennytel.com>
000140.640|sip  |0|03|    CSeq: 1 REGISTER
000140.640|sip  |0|03|    Call-ID: 56e9a797-d75cc646-aa2c7709@10.8.8.21
000140.640|sip  |0|03|    Contact: <sip:123@10.8.8.21>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
000140.640|sip  |0|03|    User-Agent: PolycomSoundPointIP-SPIP_550-UA/4.0.1.13681
000140.640|sip  |0|03|    Accept-Language: en
000140.640|sip  |0|03|    Max-Forwards: 70
000140.640|sip  |0|03|    Expires: 3600
000140.640|sip  |0|03|    Content-Length: 0

 

 

 

  
Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: IP550 with UC software can't register with digest authentication

Hello dlau,

 

welcome to the Polycom Community.

 

I cannot confirm the issue that you just posted.

 

Starting up a SPIP550 running UCS 4.0.1.13681

 

  1. SIP Request: Register without Digest
  2. SIP Status: 401 Unauthorized
  3. SIP Request: Register with Digest
  4. SIP Status: 200 OK

Check your Configuration in comparison with => here <=

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: IP550 with UC software can't register with digest authentication

Hi Steve,

 

here is my config and I have tried everything I can think off. Do I need to add this into the config (voIpProt.SIP.requestValidation.digest.method) ?

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Mink 4.0.1.13681 29-Nov-11 15:34 -->
<!-- Created 01-01-2001 00:09 -->
<PHONE_CONFIG>
    <WEB
        log.level.change.sip="0"
        log.render.file.size="180"
        log.render.level="0"
        log.render.type="0"
        reg.1.address="1234"
        reg.1.auth.password="1234"
        reg.1.auth.userId="1234"
        reg.1.displayName="1234"
        reg.1.label="1234"
        voIpProt.server.1.address="sip.pennytel.com"
        voIpProt.server.1.port="5060"
        voIpProt.server.1.transport="UDPOnly"
       />
</PHONE_CONFIG>

Message 3 of 4
Polycom Employee & Community Manager

Re: IP550 with UC software can't register with digest authentication

Hello dlau,

 

your first example shows a User of  123 and you second post shows a user of 1234.

 

Best suggestion would be to export the configuration via the Web Interface as you may have made some changes via the Phones GUI and then via the Web Interface.

 

The Phone GUI always win's.

 

If above does not help either downgrade again or raise this with your Polycom Reseller.

 

In my test a standard configured SPIP550 works fine with the digest challenge.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4