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IP560 with FreePBX

Occasional Visitor

IP560 with FreePBX

Let me start this by saying I am new to FreePBX and VoIP in general.


My company wants me to get FreePBX set up and running as a possible alternative to what we are currently using.


I was able to get FreePBX installed and running, and was able to make inbound and outbound calls on my softphone (x-lite.)


The issue I'm running into is I cannot get FreePBX ( with end point manager ) to configure my polycom ip560 phones.


When I reset the phone I get an error message that says " cannot contact boot server, using previous configuration " and the phone goes back to how it was configured before I tried to mess with it.


I'm sure at this point that it's just user error, but i'm not sure where I have made the error.


I'm hoping someone can at least point me in the right direction here. I'll start with how I have EPM set up.


Global Settings:
Internal IP Address: (IP address of freePBX system)
External IP Address:
Web Server Port: 80
HTTP Provision Port: 84
RESTfull Apps Port: 88
SIP Port: 5060
Phone Admin Password: 000000
Phone User Password: aa0000
Template for polycom:
Template Name:? tpi
Destination Address:? Internal
Missed Calls:? Enable
Persistent Volume:? Enable
Call Waiting Signal:? Beep
Time Server:?
Daylight Savings:? Enable
Time Zone:? -6
Background Image:? logo.jpg
Provision Server Address:? Server Address: (ip address of FreePBX)
Provision Server Protocol:? TFTP
Line Label:? Name Extension
Firmware Version? Recommended



On my actual Ip560 Phone, and this is most likely where I am doing something wrong.


DHCP Client: Enabled
Boot Server: Custom+Opt.66
BootSrv Opt: 160
Bootsrv Type: String
Vlan discovery: Fixed
Vlan ID opt: 129
IP Gateway:
Server Type: Trivial FTP
Server address: IP address of FreePBX
Sever User: 000000
Server Password aa0000
File Tx Tries: 3
Retry Wait: 1
Tag SN to UA Disabled
SNTP Address blank
GMT Offset -6
DNS Server
DNS Alt. Server:
DNS Domain : Blank


I really hope someone can help me out here. Thanks in advance

Message 1 of 2
Polycom Employee & Community Manager

Re: IP560 with FreePBX

Hello tbumford,

welcome to the Polycom Community. I have formatted your original post to make it a bit more readable.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=


Above linked post explains the root cause for this error message is the phone being unable to communicate with the Boot server, in your case the FreePBX.


Multiple factors, like a firewall or similar, can cause this. Resetting the phone most likely will delete the provisioning server settings so I suggest you verify all the details.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2