we've just bought new ip6000, p/n: 3111-15600-001 Rev:W and after configure manually SIP and Ethernet put into cisco 2960. It boots up, but has problem with registering. It's not even responds for pings.
Same polycom pluged into Cisco SG300 works fine.
I've tried few software but all of them works fine with SG300 but doesn't with 2960.
We have another IP6000, same p/n but differend soft: SIP Software Version 3.3.3.0069 and BootROM Software Version 4.3.1.0887 p/n: 3111-15600-001 Rev. B and he's working fine with SG300 and with CISCO 2960.
Solved! Go to Solution.
Hello @SAM-STX ,
Welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
We would need the actual software version and some sort of log.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.