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IP6000 Caller ID displaying From: Carl on every call

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Occasional Contributor

IP6000 Caller ID displaying From: Carl on every call

I have a IP6000 4.0.11.0583 and no matter what number that calls in the CALLER ID NAME displays From: Carl? Anyone have any ideas?

 

I attached 2 screenshots of different numbers

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1 REPLY 1
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Polycom Employee & Community Manager

Re: IP6000 Caller ID displaying From: Carl on every call

Hello garabed,

welcome back to the Polycom Community.

 

A couple of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution".

 

If they are in this state nobody finding them via a community search will know if my answer or my advise was useful and has helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

For your new question the community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

and also some logging here:

 

Jan 6, 2012 Question: How can I create a local directory or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

 

The above logging should help you to identify where the name is coming from.


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

If all of the above fails please open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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