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IP6000 - Toshiba CIX No Audio

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IP6000 - Toshiba CIX No Audio

I setup an IP6000 to connect to a Toshiba CIX Phone System. I setup in my own office and tested to client's headoffice and all tested fine. Once I shipped to Client's remote location calls would connect but there was no audio(both ways). Reset unit, changed audio codec, no change. The Client has a Actiontech Router, I am trying to help their IT dept troubleshoot this issue. Is there any port that should be forwarded to the IP6000?


Thanks for your input!

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Polycom Employee & Community Manager

Re: IP6000 - Toshiba CIX No Audio

Hello Garbear,

welcome to the Polycom Community.

The community's VoIP => FAQ <= now contains this post here:


Jan 21, 2014 Question: [FAQ] What Ports / Protocols are being used / need to be open in a Firewall?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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